Customer Service Supervisor

Employment Type Full time

Compensation $62,400.00 - $93,600.00

Compensation Range The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.

Job Profile Summary Position Purpose: Increase market share by motivating, training, delegating and coaching a staff of Customer Service Representatives to achieve established corporate goals. Responsible for coordinating customer service with other departments. Primary Responsibilities: •Identify customer needs and satisfy them profitably. •Maintain existing customer base through effective customer service skills. •Responsible for overall order entry process – review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues •Insure follow through with customer requests by customer service. •Hire, hold team accountable, training, write schedules, manage CMP process and conduct 30,60,90 day reviews. •Understand edit procedure, operate the phone system and by cross training with customer service representatives, run necessary reports as needed. Education: •High School Diploma or GED Experience: •Two (2) year experience in a customer service related position preferred or call center experience Skills: •Good communication skills •Proved ability to communicate effectively to satisfy the customers’ needs. •Experience managing individuals, motivating, training and disciplining a staff. •Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus. •Bilingual English/Spanish a plus •Ability to handle multiple tasks. •Strong organizational skills and ability to handle crisis situations effectively

Description

Position Purpose:

Increase market share by motivating, training, delegating and coaching a staff of Customer Service Representatives to achieve established corporate goals.  Responsible for coordinating customer service with other departments.

Primary Responsibilities:

• Identify customer needs and satisfy them profitably.
• Maintain existing customer base through effective customer service skills.
• Responsible for overall order entry process – review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues
• Insure follow through with customer requests by customer service.
• Hire, hold team accountable, training, write schedules, manage CMP process and conduct 30,60,90 day reviews.
• Understand edit procedure, operate the phone system and by cross training with customer service representatives, run necessary reports as needed.

Education:

• High School Diploma or GED

Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Salary : $62,400 - $93,600