Front Desk Associate

Job Summary: We are an Optometry Office seeking a friendly and organized Front Desk Receptionist to join our team. This role is crucial in providing exceptional customer support and ensuring smooth daily operations at the front desk. The ideal candidate will be the first point of contact for our PATIENTS, MANAGING appointments, performing insurance verification, checking in patients, and assisting with various administrative tasks. A warm, professional demeanor and strong communication skills are essential for success in this position. Eye Care Expereince is a Plus. 

Education and Experience:

·         High school diploma or equivalent.

·         Two years’ minimum experience in customer service.

Essential Skills and Abilities:

• Excellent organizational skills with attention to detail to maintain accurate records.
• Ability to work collaboratively within a team while also being self-motivated.
• Strong reliability and a track record of punctuality.
• Proficiency with typing, Microsoft Office, and general computer skills.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Multitasking and time-management skills, with the ability to prioritize tasks
• Experience as a receptionist in an optometry office is a plus but not required.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Greet patients and visitors professionally, ensuring a positive first impression of the practice
• Schedule and confirm appointments, managing the calendar effectively to optimize patient flow.
• Perform clerical duties such as scanning, data entry, etc.
• Collects accurate demographics and insurance eligibility information.
• Registers new and established patients according to expected workflows.
• Captures and updates insurance information in the patient’s record.
• Completes enrollment and necessary forms for financial programs.
• Completes necessary clinical forms required for patient visit.
• Ensures forms and insurance cards/eligibility are scanned and indexed appropriately and timely.
• Ensure confidentiality and compliance with company policies regarding sensitive information.

SENSORY, MOTOR REQUIREMENTS:

• Extensive use of computers.
• Ability to hear and speak clearly.
• Free to move about offices, practice locations.
• Able to sit for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.