Exhibitor Services Representative

Position: Exhibitor Services Representative

Location: Orlando, FL (HYBRID)

US Tradeshows Background:

US Tradeshows is a fast-growing General Service Contractor, offering expert planning in the logistics and implementation of trade show and special event production. At US Tradeshows, we meticulously handle all the intricate details of event planning and execution. We are headquartered in Orlando, FL and we specialize in mid-size events. Our personal attention, expertise and attention to detail, sets us apart from other General Service Contractors. 

Job Title & Summary:

US Tradeshows is seeking an Exhibitor Services Representative to provide exceptional support to exhibitors before, during, and after trade shows. This role is customer-facing and operationally focused, assisting with order entry, logistics coordination, troubleshooting, billing, and real-time service resolution. Responsibilities include accurate data processing, empathetic problem-solving, and advocating for exhibitor needs during high-traffic, high-pressure environments. Occasional travel is necessary for the position, and working overtime, nights, weekends, and some holidays are required.

Essential Duties & Responsibilities:

• Proactively communicate with exhibitors before, during, and after trade shows via email, phone, and in-person.
• Assist exhibitors through the ordering, shipping, and billing processes.
• Setup upcoming trade shows in our online platform, create necessary documentation, maintain exhibitor lists, enter orders, and process payments.
• Support large shows as part of a team and manage smaller shows independently.
• Coordinate with internal teams to plan for upcoming events and while on-site to execute active events.
• Coordinate vendor orders for furniture, freight, floral, and signage as needed.
• Contact exhibitors to upsell additional services.
• Handle incoming calls to answer exhibitor questions and resolve order or payment issues.
• Collect all payments before, during, and after trade shows.
• Pack and manage show-site supplies, paperwork, computers, printers, and equipment.
• Coordinate and manage the service desk efficiently, supervising additional team members as needed.
• Collect feedback to improve service delivery and collaborate with internal teams for issue escalation or resolution
• Demonstrate adaptability, composure, and collaboration during live event operations
• Perform other duties as assigned.

Education & Experience:

• High school diploma required; Associate’s degree preferred or equivalent experience.
• 2 years of related experience in customer service, event coordination, or similar roles.
• Ability to handle multiple priorities and follow directions with minimum instructions. Ability to work independently as necessary.
• Excellent customer service and communication skills, both written and verbal.
• Demonstrated ability to resolve problems independently and with empathy.
• Strong organizational skills and attention to detail; able to meet deadlines.
• Proficient in operating standard office equipment and software including Microsoft Word and Excel.
• Professional appearance, punctuality, and a positive "can-do" attitude.
• Reliable transportation required.

Travel Requirements:

• Position requires working some evenings, weekends, and holidays.
• Approximately 25% travel throughout the U.S. with notice.