Customer Site Operations Manager

Customer Site Operations Manager

On Site in Livonia, MI

$70,000 - $90,000 Based on Experience

Job Description

Who We Are:

We are a family-owned business that supplies cutting tools, abrasives, and other manufacturing supplies to aerospace, defense and automotive customers. Founded in 1958, we are the largest cutting tool reconditioning firm in North America. We are committed to providing quality products and outstanding service, supported by the uncompromising dedication of our employees. This position will be based on-site at one of our major automotive manufacturing customers' facilities. Openings are currently available in Livonia, MI.

If you have: 

·  Experience interacting with and presenting to high-level customer contacts

·  Experience in contract compliance

·  Excellent customer service

·  Experience with purchasing and ERP systems

·  Inventory management experience

·  Strong knowledge of windows-based operating system and software

·  Strong written and oral communication skills

·  Superior project management skills

·  Experience working with and managing cross functional teams

·  Technical knowledge of cutting tools and MRO products

·  Knowledge of industrial vending equipment

·  Demonstrated supervisory skills and experience leading a team of at least 10 members

·  Time management skills

·  Ability to perform the essential functions of the job, with or without reasonable accommodation

 A typical day may look like this: 

·  Oversee all site operations

·  Address customer concerns in a timely manner

·  Ensure employees are properly trained and working safely

·  Extensive interaction with staff i.e., scheduling, problem solving, Inventory, and team building

·  Discipline employees as outlined in the US Tool company handbook

·  Interact with receiving personnel regarding incoming deliveries

·  Investigate inventory discrepancies

·  Report any pertinent issues to Program Manager

·  Interact with customer and suppliers regarding project management

·  Participate in Cost Savings Program

·  Manage inventory

·  Assist with developing quotes as needed

·  Manage customer reports- development, distribution, accuracy.

·  Attend regularly scheduled meetings with customer.

·  Other duties assigned

·  80% Walking/Standing

·  20% Sitting

·  Lifting up to 50 lbs.

We provide: 

• Health, Vision, Dental and Life Insurance
• Competitive salary 
• 401K benefit options
• 9 Paid holidays
• Paid time off/vacation accrual 
• Weekly Pay 
• Tuition reimbursement
• A work-hard play-hard environment 
• Personal and professional growth 

Equal Opportunity Employer M/F/Disability/Protected Vet

For more information or to request a reasonable accommodation to apply for a position, please contact our Human Resources Department at 573-431-3856.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-U.S. persons selected for this position must meet eligibility requirements for access to export-restricted information. The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.