What are the responsibilities and job description for the Brokerage Clients Associate position at US Tiger Securities, Inc.?
Job Title: Brokerage Professional Clients Associate
Department: Brokerage Services
Location: Winter Park, Florida
Position Type: Full-time, Monday to Friday
ABOUT THE COMPANY:
US Tiger Securities (USTS) is a New York based full-service brokerage firm. USTS is dedicated to providing excellent and professional investment opportunities to both retail and institutional clients. USTS is the US subsidiary of NASDAQ listed firm, UP Fintech Holdings (TIGR).
Brief Summary:
Brokerage Professional Client Associate will be reporting to the Brokerage Services department of USTS. This role will be focusing on servicing both institutional and retail clients regarding investment, trading, and assets movement. Additionally, this role will be interacting and collaborating with our product management team for product optimization and automation projects, acting as a key component for the analysis of end-users' experiences.
Responsibilities:
· Develop strong relationships with clients and have a deep understanding of their business’s needs, challenges, and goals.
· Maintain existing client relationships through processing client requests, resolving client inquiries, and making sure key client information and documentation is up to date.
· Onboard new client accounts, which includes the collection of required documentation and client information.
· Follow through the entire inquiry process to a permanent resolution to ensure customer satisfaction.
· Prepare client experience feedback reports for ad hoc projects and product optimization.
· Provide professional assistance for clients’ onboarding, assets transfer, and securities trading related inquiries via phone, live chat, and email.
· Actively engage in available training and education programs to stay informed and up to date on policies, procedures, and risk awareness.
· Conduct in-depth research and analysis via phone and/or email for solutions to client inquiries that are unable to be resolved immediately.
· Both independently and as a team identify issues that affect clients' experience, and work on solving those issues.
· Perform periodic record keeping, reports filing, and other tasks as assigned.
Education Requirements:
· Associate or Bachelor’s degree.
· Business related majors are preferred.
Qualifications:
· Minimum of 1-2 years of experience working in the finance industry
· Obtain FINRA Series 7 & Series 63 within 180 days after enrollment.
· Excellent verbal communication skills in English. Mandarin or Cantonese skills a plus.
· Must be proactive, self-motivated, detail-oriented, and client service oriented.
· Detail-oriented with excellent organizational, task management and problem-solving skills.
· Ability to take ownership of client issues and follow up appropriately.
· Familiarity with brokerage account types, regulatory requirements, and KYC/AML guidelines.
· Ability to work under pressure while maintaining professionalism and accuracy.
· Strong interpersonal skills
· Proficient in Microsoft Office Products (Excel, PowerPoint, Word)
Benefits:
· 401(k)
· 401(k) matching
· Dental insurance
· Health insurance
· Paid time off