UX Content Spec/Strategist- #26-10823

Summary:
The Content Experience Designers are a diverse and dynamic group of UX writers, storytellers, content strategists, and information architects dedicated to improving customer experiences through a research-driven, human-centered design approach.

The Content Experience Designers collaborate closely with experience designers, product managers, and marketers across the organization to create cohesive, impactful digital experiences. We believe content is more than just information—it’s a powerful tool that can inspire action, build trust and bring clarity where there’s complexity. By embedding content designers early in the design process, we ensure our work is not only user-centric, but also elevates the overall experience, making financial decisions easier and more accessible for the people we serve.

As a mature and evolving team, we’re looking for a talented Content Experience Designer eager to stretch their skills, learn new approaches and contribute to meaningful, impactful work.

Experience Designers are customer obsessed in developing human-centered experiences that provide personalized, clear, helpful, and inclusive digital human solutions for our customers. Experience designers consider the why, what, and how of product use to help identify where user needs intersect with business goals across the entire user journey.

• Translate business, contractual, technical, and user needs into end-to-end content experiences that are accessible, inclusive, and compliant, while ensuring clarity and consistency across all channels.
• Design omni-channel content experiences that help customers meet their goals, are empathetic and easy to use, improve customer satisfaction, and drive deeper product adoption.
• Deliver content that has been validated through experimentation, testing and optimization.
• Leverage human-centered design methods (design-thinking, service design, research/insights etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution's potential for success.
• Perform competitive analysis of direct/indirect competitors and monitor the marketplace for new trends to inform the research and design process.
• Create and maintain content design within an agile environment and champion the integration of design across the entire release cycle (Client, deliver, and assess).
• Conform with reusability standards by leveraging and/or expanding the Design System, brand tone and voice guidelines, and established platform capabilities.
• Manage across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.).
• Collaborate with design peers and key stakeholders (Marketing, Brand, CX, etc.) to ensure artifacts and deliverables accurately represent and align to the brand, and create interconnectivity across customer, client, and employee touchpoints for all business segments.

• Craft skills: content strategy, UX writing, storytelling, vision and planning, design thinking, user-centered content design, channel alignment and management, customer experience research, insight and execution, performance measurement and optimization, marketing and analytics.
• Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators design systems, service blueprints, and reusability.
• Demonstrate deep understanding of target customer through internal/external research (e.g., creation of personas, story maps, product chartering/mapping experience).
• Strong collaboration with product managers, software engineers, and agilests to execute product vision and roadmap.
• Facilitation of cross-functional human-centered design sessions to build empathy for users, create alignment on customer pain-points, and to identify continuous improvements for the product roadmap.
• Bachelor's degree, or equivalent work experience.
• User experience design or similar experience.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.