Customer Service Representative # 26-24396

Duration: 3 Months (Contract to hire)

Job Description:

• Schedule: Monday-Friday, 8 AM-6 PM availability. Training is Monday-Friday, 8 AM-5 PM for 6-8 weeks, and selected candidates report Monday, 10/26.Provide prompt, accurate, thorough, and courteous responses to complex customer inquiries. These are typically non-routine and require deviation from standard screens, scripts, and procedures, and research as needed to resolve them.
• Onsite interviews will be conducted in Columbia, SC.

 Responsibilities:

• Respond accurately and on time to complex telephone, written, web, or walk-in inquiries, adapting responses or doing extensive research as needed, while meeting departmental productivity, quality, and timeliness standards (65%).
• Initiate corrective actions, process adjustments, and research to resolve inquiries. Identify underlying causes, put actions in place to prevent repeat issues, and coordinate with other departments to solve problems (15%).
• Give management feedback on customer issues, keep accurate records, and follow through on complaints until resolved or escalated (10%).
• Maintain knowledge of procedures and policies, and recommend process improvements (5%).
• Help train new employees and cross-train coworkers (5%).

 Experience:

• 2 years of customer service or claims processing experience, OR a Bachelor's degree in lieu of experience.
• Preferred: 3 years of customer service or claims processing experience.

 Skillsets:

• Strong oral and written communication skills, with proficiency in spelling, punctuation, and grammar.
• Strong organizational, analytical, and customer service skills.
• Ability to handle high-stress situations.
• Basic business math proficiency.
• Ability to handle confidential or sensitive information with discretion.
• Ability to learn and operate multiple computer systems effectively and efficiently.
• Microsoft Office.
• Preferred: ability to persuade, negotiate, or influence, and knowledge of database software.

 Education:

• High School Diploma or equivalent.
• Preferred: Associate Degree (any major).

 
Additional Qualifications:

• Typical office environment.

 
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
 
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.