SVP Business Solutions

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.

SUMMARY

The Senior Vice President of Business Solutions strategic analysis and transformation across all company functions, focusing on leveraging technology, data, and artificial intelligence (AI) to deliver results. This role partners with business leaders to set vision and strategy, identify and scale opportunities, and improve outcomes and experiences for colleagues and patients. The leader collaborates across the organization, guides teams to solve problems, presents actionable recommendations, and manages large-scale initiatives from planning to execution.

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

• Define business and IT strategy in partnership with business leaders in the organization.
• Lead transformation initiatives through the use of technology and process improvement.
• Identify and define enterprise automation and AI solutions aligned to business priorities, with clear value cases, success metrics, and adoption plans.
• Lead large-scale, cross-functional initiatives (corporate, clinical, and technology) from ideation through delivery, including operating model design, change management, stakeholder alignment, risk management, and realization of measurable outcomes.
• Build and enable high-performing teams and partners across engineering, data/analytics, and operations to deliver scalable solutions
• Apply expertise to business problems across people, process and technology.
• Drive process analysis, redesign and improvement across business and IT initiatives.
• Scope, plan, and direct teams to deliver quantitative analysis that will yield critical answers to the questions at hand. Understand and help the teams gather the required information to complete the analysis. (Data will often be sourced through observations, tests, interviews, custom data pulls.)
• Manage the delivery of timely analysis, which includes root cause investigation, problem. solving, articulating conclusions, and making recommendations to the leadership team.
• Engage cross-functionally across the organization to design solutions, develop test and implementation plans, drive results, and resolve issues encountered by the team including the ability to assess and course-correct as necessary.
• Use superior analytical skills and logic to prepare material and presentations for the business in a way that adds value, is easily understood by others who may not have the same background or expertise, and improves the knowledge and adoption of the solutions.

• Demonstrate strong leadership capabilities including design and implementation of programs for direct and indirect colleague oversight, development, mentoring, performance evaluation and assessment within the business unit.
• Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization.
• Effectively communicate expectations; accept accountability and hold others accountable for performance.
• Uphold management goals of corporation by leading staff in team concepts and promoting a team effort.
• Maintain effective personnel management and employee relations, including evaluating the performance of all personnel; approving and submitting all hours worked and counseling and disciplining employees.
• Recruit, train, develop, and supervise personnel.

• Regular and reliable attendance is required for the job.

Qualifications/Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Requirements include:

• Bachelor's degree required; advanced degree a plus.

• Eight (8) plus years of professional business experience required, including five (5) plus years of experience designing and delivering process and technology solutions.
• Four (4) plus years of advanced leadership/management experience with a proven track record of engaging, managing and motivating multi-level teams and individuals.

Health Care Industry experience strongly preferred.

• Demonstrated ability to lead large-scale, cross-functional initiatives and portfolios (multiple workstreams, complex stakeholders) from strategy through execution, delivering measurable business outcomes.
• AI and analytics skillset preferred, including familiarity with AI/ML and GenAI concepts, and the ability to translate business needs into use cases, requirements, and adoption plans; experience with responsible AI, privacy, and security considerations preferred.