What are the responsibilities and job description for the Sales and Customer Service Professional position at US Postal Service?
**Job Summary:**
We are seeking a talented and customer-focused individual to join our team as a Sales and Customer Service Professional. In this role, you will provide exceptional service to our customers, answering their inquiries and resolving any issues they may have.
Responsibilities:
- Maintain sufficient inventory of and sell stamps, stamped paper, other retail products, passport acceptance and other retail services;
- Use a computerized system, accepting and delivering packages and accountable mail;
- Issue and cash foreign and domestic postal money orders;
- Accept and respond to customer claims and inquiries, and providing information to the public regarding postal regulations;
- Provide sales and customer service support by greeting customers and explaining store layout;
- Offer assistance in product selection;
- Provide lobby assistance that includes monitoring the retail line, directing customers to the self-service kiosk (SSK), and/or using Mobile Point of Service (mPOS) to complete transaction;
- Provide product and service information to customers, including informing customers regarding special offers;
- Suggestively sell merchandise;
- Promote products based on customer needs;
- Handle and process customer purchases and returns relating to products and services and may use a point of sale system to assist customers with transactions.
