What are the responsibilities and job description for the Clinical Specialist position at US Pediatric Partners?
Job Type
Full-time
Description
What it means to be a Clinical Specialist with Us
We value our families we serve, our communities and our team members. As such we need people like yourself who appreciate time spent with our families providing the highest level of patient care as well as working with an exceptional team of care providers. As a Clinical Specialist you will support clinical operations within our pediatric practice by managing medication refills, processing prior authorizations, maintaining and distributing immunization/shot records, and addressing patient voicemails. This role ensures timely, accurate, and patient-centered communication while working collaboratively with providers, nurses, and administrative staff to support high-quality pediatric care.
Our Mission
At our offices, we do our best each day to provide high quality, compassionate health care to the families in our communities, treating each child as our own. Our staff and physicians strive to make each encounter pleasant and informative while respecting the time and individual needs of our patients and families.
Benefits that Matter!
Qualifications
Full-time
Description
What it means to be a Clinical Specialist with Us
We value our families we serve, our communities and our team members. As such we need people like yourself who appreciate time spent with our families providing the highest level of patient care as well as working with an exceptional team of care providers. As a Clinical Specialist you will support clinical operations within our pediatric practice by managing medication refills, processing prior authorizations, maintaining and distributing immunization/shot records, and addressing patient voicemails. This role ensures timely, accurate, and patient-centered communication while working collaboratively with providers, nurses, and administrative staff to support high-quality pediatric care.
Our Mission
At our offices, we do our best each day to provide high quality, compassionate health care to the families in our communities, treating each child as our own. Our staff and physicians strive to make each encounter pleasant and informative while respecting the time and individual needs of our patients and families.
Benefits that Matter!
- Paid Time Off
- Matching 401K
- Annual Merit Increases
- Mental Health and Counseling Programs
- Dental and Orthodontic Coverage
- Vision Insurance
- Health Care with Low Premiums
- Short-term Disability
- Access to Virtual Health & Wellness
- Medication Management
- Review and process prescription refill requests in accordance with provider protocols.
- Communicate with pharmacies, patients, and providers to clarify refill needs.
- Ensure timely turnaround of refill requests while monitoring for safety and accuracy.
- Prior Authorizations
- Complete and submit prior authorization requests for medications, procedures, or treatments.
- Track status of authorizations and provide updates to patients and providers.
- Collaborate with insurance companies to resolve issues and minimize delays in patient care.
- Immunization/Shot Records
- Maintain accurate and up-to-date immunization records in the electronic health record (EHR).
- Process requests for school, daycare, or camp forms and immunization histories.
- Ensure compliance with state and federal immunization reporting requirements.
- Voicemail and Patient Communication
- Monitor and respond to patient/family voicemails regarding clinical needs (refills, records, general concerns).
- Triage messages appropriately to providers or clinical staff when higher-level clinical input is required.
- Document all communications in the EHR to maintain clear care continuity.
- Collaboration & Support
- Work closely with providers, nurses, and administrative staff to streamline workflow and improve patient experience.
- Participate in team meetings, quality improvement projects, and staff training as assigned.
Qualifications
- Experience in outpatient pediatric or family practice strongly desired.
- Familiarity with EHR systems and electronic prescribing.
- Strong knowledge of immunization schedules and pediatric clinical workflows.
- Excellent communication, organizational, and multitasking skills.
- Ability to work independently while contributing to a collaborative team environment.
- Indoor, temperature-controlled, smoke-free environment.
- May at times work under stressful situations.
- Handicapped accessible.
