Scheduler

Illinois CancerCare is seeking a full-time Scheduler to work at the Washington clinic. The Scheduler checks out patients after the clinic visit, schedules follow-up appointments, tests, and scans. The Scheduler also collect co-pays, conducts some pre-authorizations and answers phones. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Pay & Benefits

• Pay Range: $16.00 - $25.00/hour
  (Based on experience, education, and other factors)
• Medical, dental, and vision insurance (multiple plan options)
• Special wellness programs - Maven, HingeHealth, Livongo, Vitality, and Wondr
• 401(k) retirement plan with employer contributions
• Company-paid life, short-term, and long-term disability insurance
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Paid time off and holidays
• Employee Assistance Program (EAP)
• Discounts through our Perks Program

• Schedule appointments for follow-up office visits, scans, laboratory tests, procedures and some referrals to outside offices.
• Schedule treatment chairs for treatment patients that also are seeing a provider following the guidelines to schedule in the appropriate location and times.
• Coordinate with patient all scheduled appointments. Communicate to patient instructions for tests.
• Perform select billing functions such as but not limited to: collecting co-pays and co-insurances and code capturing the patient's office visit.
• Confirm lab and imaging diagnostic codes and enter in EMR. Coordinate with provider and correct if necessary.
• Call outside facilities to schedule some scans and outside procedures. Records in the EMR and communicate and confirm to patient and patient care team.
• Place all OSF and UPH orders into ELINK
• Follow up on outside imaging QCL's
• Follow up on all 6 month and greater QCL's; schedule follow up appointments and any diagnostic testing.
• Count the petty cash box daily
• Run the variance report every night before you leave.
• Reschedule missed or changed appointment times, communicate and confirm rescheduled time to patient and record in EMR in accordance with standard policy and procedures.
• Coordinate with the Administrative Assistant to ensure all consult, vacation and on-call schedules are accurate and up to date.
• Manage your scheduling team providers schedules.
• Complete all team Mosaiq mail messages and voicemails by the end of each day.
• Perform any New Patient Scheduler duties as needed or assigned
• May be required to provide cross-coverage for Medical Office Assistant.
• Adherence to the ILCC employee handbook, HIPAA policies and ILCC code of conduct.
• Performs clinical and clerical related responsibilities as requested or directed.
• Travel to satellite clinic locations as needed.

What We're Looking For

• High School Diploma or GED required
• 3 years of experience in a healthcare setting preferred
• CMA (Certified Medical Assistant) or CNA (Certified Nurse's Assistant) preferred
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced, patient-focused environment
• Comfortable with EMR systems and HIPAA compliance

• Experience with scheduling software and medical terminology
• Ability to stay calm and compassionate under pressure
• Team player with a positive attitude

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. Involves contact with patients and public.