Systems Engineer / IT Automation Specialist

POSITION SUMMARY

The Systems Engineer / IT Automation Specialist is responsible for proactively maintaining, securing, and optimizing client IT systems. This role ensures standardization, high-quality service delivery, and alignment with cybersecurity and infrastructure best practices. The technician plays a vital role in enhancing system reliability, performance, and security, contributing to operational excellence under the TruMethods framework. Experience working at a Managed Services Provider (MSP) and familiarity with MSP tools RMM, PSA, SIEM/SOC, is required for this role. 

TRAVEL REQUIREMENTS & WORK ENVIRONMENT

This position is primarily based in-office at USM Technology’s headquarters in Allen, Texas. Some flexibility for remote work may be allowed based on technician capability and business needs.
Minimal travel may be required to client locations for project-related activities or equipment handling.

PHYSICAL REQUIREMENTS

• Must be able to lift 40 lbs.

• Ability to sit, stand, and work on a computer for extended periods.

• Must possess a valid driver's license if travel is required for equipment deployment or retrieval.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Backup Management

• Verify completion and reliability of backups across all systems.

• Perform test restores of servers and Microsoft 365 data to ensure data integrity.

Firewall Management & Security Reviews

• Monitor and address findings from CISA Advisory Notifications and Cyber Hygiene Reports.

• Implement cybersecurity improvements based on security review outcomes.

Scripting & Automation

• Develop and maintain PowerShell scripts to automate maintenance tasks.

• Standardize RMM tool deployment across all client environments.

Change Management

• Maintain and enforce change control for critical systems including firewalls, network infrastructure, and Microsoft 365.

Security Assessments & Penetration Testing

• Conduct and document penetration testing with actionable response plans.

• Manage and improve Microsoft Secure Score and security configurations.

• Deploy and maintain cybersecurity tools to protect client systems.

Patch Management

• Execute server and workstation patching routines.

• Verify patch compliance and resolve patch failures.

Cybersecurity & Infrastructure Projects

• Implement projects such as Secure Access Service Edge (SASE) and PC Backup.

• Improve security posture through continuous project initiatives.

Server & Active Directory Management

• Manage hybrid server environments (Azure/on-prem) including updates and patching.

• Coordinate vendor support for specialized applications and remote printing/scanning.

Network Monitoring & Administration

• Monitor network health, suppress non-essential alerts, and ensure critical issues are escalated.

Process Improvement & Documentation

• Identify and execute opportunities for infrastructure and documentation improvements.

• Maintain SOPs and internal training for all Centralized IT Services processes and tools.

QUALIFICATIONS

Key Competencies

• Proactive Monitoring – Identify and resolve potential issues before they impact performance.

• Security-Minded – Strong focus on protecting infrastructure and data integrity.

• Process-Oriented – Ability to create and follow efficient, repeatable systems.

• Detail-Oriented – Accuracy in documentation and execution of procedures.

• Collaborative – Works effectively with internal teams and aligns with company strategy.

Education & Experience

• Minimum 4 years of experience in MSP operations, infrastructure, systems engineering and/or IT automation.

• Must have experience working in a Managed Services Provider (MSP) environment.

• Strongly preferred experience with the Kaseya Stack (Autotask, RMM, IT Glue, etc.).

• Strongly preferred experience managing and supporting the Microsoft 365 Suite.

• Experience supporting hybrid environments (Azure, Microsoft 365, RMM tools, on-prem servers).

• Experience working in a medical or healthcare technology environment is a plus.

• Bachelor’s degree in Information Technology, Cybersecurity, or a related field is preferred.

DESIRED CERTIFICATIONS

• CompTIA Security , Microsoft Azure Fundamentals, or similar certifications (preferred).

• ITIL Foundation Certification (preferred).