What are the responsibilities and job description for the Operations Team Lead position at US Med-Equip?
US Med-Equip (USME) is a leading provider of life-saving movable medical equipment and therapeutic surface rentals, trusted by top hospitals nationwide. The company is renowned for its commitment to delivering equipment within a two-hour-plus drive-time window, supported by 24/7 service and exceptional customer care. Recognized as an Inc. "Power Partner" and a "Top Workplace," USME supports healthcare professionals with on-demand rentals, certified biomedical services, and asset management solutions to ensure patient-ready equipment at all times. USME plays a vital role in healthcare by delivering innovative solutions that support hospitals and their teams in providing outstanding patient care.
Role Description
We are seeking a full-time, on-site Team Lead - Operations Supervisor.. We are looking for a high-accountability leader to run branch operations in a fast-paced healthcare logistics environment. This role is not about sitting behind a desk. It’s about owning performance, leading from the front, and building a team that delivers for hospitals and patients every single day.
The Team Lead will oversee daily operations, ensuring efficiency in workflows, maintaining customer satisfaction, and managing team performance. Responsibilities include leading and mentoring a team, monitoring operational metrics, identifying opportunities for improvement, and ensuring adherence to company policies and procedures. The Team Lead will also be responsible for maintaining strong communication with team members and customers.
What You Will Own:
- Delivery & Pickup SLA performance
- Inventory control and asset utilization
- OVP and compliance completion
- Warehouse flow, fleet readiness, and safety
- Daily execution discipline and accountability
- If metrics slip, you fix it. If culture drifts, you correct it. If the team needs development, you coach it.
What You Will Do:
- Lead and develop a team of CSRs and Senior CSRs
- Drive daily huddles and performance accountability
- Partner with Sales to ensure exceptional hospital service
- Control costs, overtime, and operational efficiency
- Build bench strength and future leaders
What We Are Looking For:
- 3–7 years of operations leadership experience
- Experience in logistics, medical device, healthcare services, or last-mile delivery preferred
- Strong performance management mindset
- Data-driven and comfortable owning KPIs
- High ownership mentality — no excuses, solutions only
- Veterans and candidates with prior military leadership experience are strongly encouraged to apply.
What You Will Get:
- Competitive base salary
- Performance-based incentive opportunity
- Healthcare benefits
- Leadership development path
- Real opportunity to grow into multi-site or regional leadership
If you’re the type of leader who wants to build something, not babysit something, this is your opportunity.
Apply directly or message me for a conversation.
To see what a day in the life of our team looks like, visit here:
https://youtu.be/0BXENoq_zSY