What are the responsibilities and job description for the Customer Service Representative I position at US Med-Equip?
Job Description
Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.
Job Responsibilities
Preferred Education
Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.
Job Responsibilities
- Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
- Safely drive and maintain company vehicles
- Help service, ship, and receive equipment in branch warehouse
- Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
- Maintain a neat appearance, including wearing a company uniform
- Adhere to the operations process, including quality management system standards
- Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
- Participate in business planning and professional development sessions
- All other duties as assigned
Preferred Education
- High School Graduate or equivalent
- Valid driver’s license and good driving record for the past 3 years
- Ability to provide excellent customer service to professionals in the healthcare industry
- Ability to use our company portal daily to manage equipment maintenance orders and deliveries
- Ability to work multiple shifts, including on-call as needed
- Able to read and write in English and perform math calculations
- Able to work unsupervised
- Excellent communication skills
- Lift up to 75 lbs. and push/pull up to 150 lbs
- Ability to pass a DOT certification/physical