Director, Learning & Development, Enterprise Technology Academy

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Title and Summary Director, Learning & Development, Enterprise Technology Academy Overview The Director of Enterprise Technology Academy reporting to the VP, Enterprise Technology Academy—will be responsible for driving strategic tech learning priorities for Engineers at Mastercard. This role will be responsible for partnering closely with key stake holders, understand the learning strategy of the organization and carve out impactful learning solutions for keeping the tech talent updated to solve business problems. Leading the design, development and delivery of learning interventions to upskill and reskill the technologists aligning to business priorities. The ideal candidate is a strategic leader with a consultative mindset and strong track record of building tech capabilities at large global organizations. A strong technology bent of mind with a flavor of product mindset and solid understanding of technologies and experience working with global tech leaders, understanding their vision and weaving them into meaningful learning offerings and interventions are a must for this position. Role: Collaborate with cross functional teams, partner with global People & Capability leaders, Talent Learning Consultants, Learning Academies, Tech Leaders, SMEs, Guilds and Tech hubs@ Mastercard to identify strategic learning priorities, understand the technology talent landscape, the technology and tools learning needs and customize content by co-creating solutions in support of a unified Mastercard voice and approach to learning and skill development. Invent and develop engaging learning experiences and programs (face-to-face, virtual and self-paced) by establishing clear learning objectives and using strong instructional design, content acquisition/development, and learning program delivery skills. Work closely with guild teams, tech hub partners and business units to understand the tech learning priorities, prioritize them and roll out the same. Measure the impact and effectiveness of learning programs offered, Create and manage pilots to test new concepts and learn before launching full scale programs. Manage large-scale global projects with multiple stakeholders and drive data collection/analysis for reporting and insights purposes in areas such as business impact, learning engagement, employee experience and cost effectiveness. Manage marketing and communication activities to drive engagement and socialize the Academy services, solutions and learning offerings for the org wide technologists. All About You Advanced consulting experience with the ability to translate business needs and priorities into deliverable learning objectives. Have a strong technology orientation and experience working in technology or Prod-tech organizations. Customer-centric with a seasoned ability to confidently communicate with all levels of leadership. Advanced program and change management skills required to implement/execute multiple high-priority, high-visibility projects on time and within budget. Experience in data collection and analysis for business impact reporting. Proficient in presenting and facilitating to internal/external groups with varying audience sizes and leadership levels. Partner closely with global tech leaders, SME’s and external vendor partners to carve our best learning experiences. Experience in designing and implementing learning experiences, programs and initiatives. As this role serves a geographically and culturally diverse employee base, experience in working with global teams and understanding cultural sensitivities is critical. Candidates will be expected to work flexibly, be agile and nimble, travel as required to be fully effective in this position. In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Pay Ranges Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.