Analyst, Total Rewards

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Title and Summary Analyst, Total Rewards Overview The Analyst, Total Rewards Benefits Delivery role will be responsible for supporting administration and delivery of benefit plans and wellbeing programs for the US and Canada. The person in this role will partner with many relevant stakeholders, including Benefits Design, GBSC (Global Business Services Center), Payroll, TPRM (Third Party Risk Management), P&C (People & Capability) technology, external vendors and other groups to ensure programs are delivered accurately and on time. This is an exciting opportunity to make an impact within a new team at Mastercard! Role • Oversee day-to-day vendor relationships and service delivery, including performance monitoring, onboarding, and third-party risk management. • Coordinate annual and other enrollments , including technical implementation/system prep and design, testing (pre-and post-enrollment to ensure quality and accuracy of data), development and delivery of presentations, communications and/or training efforts. • Provide analytical support on Mastercard's Benefits Delivery projects, programs, and ad hoc requests for North America Region. • Partner with Benefits Design and GBSC-HR on ongoing administration and delivery. • Respond to employee inquiries that are escalated from Mastercard’s GBSC in an effective, clear, and kind manner. • Mediate claims between vendors and employees and escalate issues as appropriate. • Ensure plan compliance with regulatory statutes associated with, but not limited to, DOL, ERISA, IRC, FMLA, HIPAA, and ACA. • Contribute to the development of benefit communications to increase employee engagement and understanding of programs. • Translate health and welfare data analytics (utilization, trends, financial) into recommendations for vendor modifications or internal process efficiencies. • Participate in other strategic projects (Merger/Acquisition Due Diligence, Global Benefits), as assigned. All About You • Experience with benefits operations/delivery, including management of third-party providers and contracts • Demonstrated self-starter with independent judgment and reasoning skills • Well-developed and professional communication skills (written and oral) • Able to maintain strict confidentiality as required • Able to manage time well, prioritize effectively and handle multiple projects and deadlines • Able to work collaboratively across internal and external teams, with a primary focus on client/customer service • Strong technical acumen and proficiency using Excel to organize, manipulate and analyze large data set • Critical attention to detail • Prior experience with Workday preferred • Undergraduate degree preferred, especially in Business, Finance, Human Resources or Health Administration In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Pay Ranges Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.