What are the responsibilities and job description for the Kitchen + Bath Designer position at US LBM?
Based in northwest Michigan, Northern Building Supply operates two full-service lumber yards and is the region’s premier supplier of premium building materials to both contractors and homeowners. In addition to top quality lumber, NBS also distributes a wide range of high-end specialty products including windows, doors, cabinets, decking, and interior and exterior trim.
A Brief Overview
The Kitchen & Bath Designer will work in a retail environment with customers and builders to assist with the design and product selection process. This position will also follow up with customers and builders to ensure the job is completed in a timely manner. The Kitchen & Bath Designer must also possess an extensive knowledge of the products they represent and the ability to serve their client's needs. This position will also solicit new accounts and make job site visits.
What You Will Do
A Brief Overview
The Kitchen & Bath Designer will work in a retail environment with customers and builders to assist with the design and product selection process. This position will also follow up with customers and builders to ensure the job is completed in a timely manner. The Kitchen & Bath Designer must also possess an extensive knowledge of the products they represent and the ability to serve their client's needs. This position will also solicit new accounts and make job site visits.
What You Will Do
- Solicit new accounts, conduct job site visits, and prospect for new projects.
- Greet clients to the design center, assess clients needs and assist the customer with product selection and order appropriate materials and quantities for the projects.
- Conduct pre-construction site inspections and measurements.
- Perform automated design capability within stock and semi custom product categories.
- Conduct bid and prep proposal functions.
- Order project materials.
- Arrange project schedules, sub contractor schedules and material deliveries
- Act as the liaison between the customer, materials vendors and subcontractors.
- Review assigned accounts to ensure payments and credits are processed in an accurate and timely manner.
- Maintain current knowledge of daily and monthly sales and their relationship to margin goals.
- Understand all aspects of customer billing cycle, cash vs. credit, and how to figure and process a deposit by having a thorough knowledge of the paperwork flow and distribution process.
- Maintain an active file of new and existing customers.
- Ensure all vendor literature is maintained and presented or stored in a clean, neat fashion.
- Coordinate the delivery to contractor-remodeler customers on an as needed basis.
- Maintain a clean, neat, professional looking show room.
- Participate in semi-annual inventory.
- Maintain up-to-date knowledge of pricing multipliers and lead times for all cabinet lines, countertop fabricators, and related products.
- Understand the receiving process and the paperwork associated with the process. Call vendors to follow up on any backordered items.
- Maintain a thorough understanding of warranty policies for all products sold and process customer warranty orders as needed.
- Perform other duties as assigned.
- Comply with all policies and standards.
- Adhere to Company’s commitment to workplace safety.
- Participate in and complete assigned trainings.
- 60 hours of NKBA professional development programming or equivalent technical degree preferred.
- 3-7 years of Kitchen & Bath industry experience required.
- Advanced computer-aided drafting skills, salesmanship, good verbal communication skills and design presentation skills.
- Advanced knowledge of kitchen and bathroom design, general knowledge in all aspects of design and construction and of building materials
- Broad knowledge of all other items sold, various countertop products, cultured marble, sinks, faucets, etc.
- Maintain a valid driver’s license to operate a motor vehicle in the state of sales activity required.