What are the responsibilities and job description for the Inside Sales Representative position at US LBM?
Based in Michigan, Zeeland Lumber & Supply operates truss and wall panel component manufacturing plants along with full-service building material yards that distribute lumber and an expansive range of specialty products, such as windows, doors, roofing, cabinets, decking, and interior and exterior trim.
A Brief Overview
The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.
What You Will Do
A Brief Overview
The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.
What You Will Do
- Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
- Initiate telephone calls to customers to generate sales.
- Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
- Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
- Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
- Maintains stock levels on the sales floor and in the stockroom.
- Researches credits, returns, and late payments as needed.
- Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
- Handle special orders and advanced pricing; assist with pricing and special price lists.
- Develop and grow professional relationships with customers.
- Resolve jobsite issues and customer problems.
- Perform other duties as assigned.
- Comply with all policies and standards.
- Adhere to Company’s commitment to workplace safety.
- Participate in and complete assigned trainings.
- High School Diploma or GED required.
- 1-3 years of experience in building material industry with basic knowledge of product and application required.
- 1-3 years of inside sales experience preferred.
- Ability to operate computer, calculator and cash register.
- Knowledge of building supplies, applications, related equipment, and/or construction industry.
- Good interpersonal and customer relations skills and excellent oral and written communication skills.
- Should be familiar with inventory and inventory control.
- Must be able to walk throughout yards, plants and offices.