What are the responsibilities and job description for the Counter Sales Representative position at US LBM?
Higginbotham Brothers dates to 1881, when the company opened its first general store in Texas. Today, Higginbotham Brothers supplies professional builders, remodelers and do-it-yourselfers with lumber and a deep catalog of specialty building products, including hardware, windows, doors, plumbing materials and interior/exterior paint, from its 40 locations across Texas and Oklahoma.
A Brief Overview
The Counter Sales Representative is responsible for assisting customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment for customer orders. This position typically works in a retail environment.
What You Will Do
Counter Sales Lead
Click Here for Information Regarding Our Benefits
Higginbotham Brothers (HBC), a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
A Brief Overview
The Counter Sales Representative is responsible for assisting customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment for customer orders. This position typically works in a retail environment.
What You Will Do
- Greet and interact positively with customers; respond to questions regarding merchandise, product location, pricing, promotions, product selection, order placement, quotations, complaints, and scheduling of deliveries and installations, and provide customer follow-up as needed.
- Facilitate product selection for scheduled and walk-in showroom customers, using appropriate forms and processes to ensure consistent and accurate records of selections.
- Process customer sales through the cash register, receiving payment by cash, check, credit card, voucher, automatic debit, or other approved methods in accordance with company procedures; maintain proper cash levels and compute and record transaction totals.
- Create accurate and complete invoices, work orders, and sales tickets; code and enter customer orders, pricing information, and other required data into the computer system, and issue refunds or credits with manager approval when necessary.
- Purchase special-order products and obtain information regarding product pricing, specifications, uses, and availability.
- Maintain the appearance, organization, and physical integrity of the showroom, including doors, floors, windows, ceilings, restrooms, and workstations; clean and dust products and displays, maintain stock levels on the sales floor and in the stockroom, and assist with physical inventory.
- Bag, box, wrap, and prepare merchandise and customer packages as necessary.
- May assist with yard and warehouse operations, including receiving, returns, stocking, and organization, and may safely operate forklifts, company vehicles, and other material handling equipment after completing required training and authorization, in accordance with company policies and applicable regulations.
- Attend assigned training and meetings to maintain and expand knowledge of the full product offering and may perform location-specific services as needed, including cutting keys, mixing paint, and cutting glass.
- May be required to safely operate forklifts, company vehicles, and other material handling equipment after completing required training and authorization, in accordance with company policies and applicable regulations.
- May assist with yard and warehouse operations, including receiving, returns, stocking, and organization.
- May perform location-specific services as needed (including cutting keys, mixing paint, and cutting glass).
- Perform other duties as assigned.
- Comply with all policies and standards.
- Adhere to Company’s commitment to workplace safety.
- Participate in and complete assigned trainings.
- High School Diploma or GED required.
- 1-3 years of building material knowledge and sales experience preferred.
- Commitment to providing excellent customer service, strong oral and written communication skills.
- Maintenance of professional demeanor. Must be detail oriented and highly observant.
- Must be able to multi-task.
- Must possess good mathematic skills. Able to use a calculator and computers.
- Knowledge of building materials, applications, related equipment, and/or construction industry.
- Good interpersonal and customer relations skills, vendor knowledge, ability to read, write and perform basic mathematical calculations and excellent oral and written communication skills.
- Ability to read and understand blueprints.
- Should be familiar with computer, printer, telephone, copy machine, fax machine, engineer’s scale/ruler, mechanical tools, inventory, and inventory control.
- Must be able to drive and walk throughout yards, plants and offices, computer literate with Microsoft Office products and Trend system.
- Ability to work Saturday and evening schedules as required.
- Valid driver's license and acceptable motor vehicle record may be required based on location and job responsibilities.
Counter Sales Lead
Click Here for Information Regarding Our Benefits
Higginbotham Brothers (HBC), a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.