What are the responsibilities and job description for the Call Center Representative (2342) position at US Heart & Vascular?
US Heart and Vascular is in need of a Call Center Representative to join our team at Cardiology Specialists of Acadiana in Lafayette, LA
Position Summary
Promotes a positive practice image through responsive and professional telephone etiquette; records accurate & concise messages; distributes messages timely; directs callers appropriately; proficiently uses telephone system. Performs other functions designed to facilitate the smooth flow of patients and work throughout the clinic
Responsibilities
- Greets callers in a friendly, cheerful and professional manner; determines their needs and responds accordingly.
- Utilizes professional telephone etiquette with all callers; answers incoming calls by the third ring.
- Instructs all emergency callers to dial 911; notifies patient’s nurse.
- Receives and distributes all answering service, voicemail and other messages timely.
- Routes calls appropriately in accordance with guidelines.
- Takes complete and accurate messages.
- Assists with patient appointment reminder calls as needed.
- Acts as patient relations representative by answering patient inquiries within the limits of knowledge and medical practice policies.
- Creates new patient accounts and charts as needed.
- Updates patient demographic and insurance information in accounts.
- Follow confidentiality and security rules when providing patient information.
- Reports telephone system or telephone line problems immediately to appropriate vendor.
- Adhere to OSHA guidelines and participate in safety program.
- Perform any other services deemed reasonable by physician or supervisor.
Requirements:
- High school diploma or equivalent.
- A minimum of two years’ experience in a medical office or other healthcare setting.
About Lafayette, LA:
Lafayette is the heart of Cajun and Creole culture, offering incredible food, music, and festivals. It’s affordable, welcoming, and full of community spirit. Outdoor lovers can explore bayous and trails, while downtown boasts a lively arts scene. With a growing economy and rich heritage, it’s a great place to call home.