What are the responsibilities and job description for the Call Center Representative (1714) position at US Heart & Vascular?
US Heart and Vascular is in need of a Call Center Representative for Houston Cardiovascular Associates in Houston, TX.
Responsibilities:
- Answer incoming calls from patients and provide information, assistance, and support in a timely manner
- Schedule patient appointments and coordinate with healthcare providers and clinical staff
- Verify patient demographic and insurance information.
- Document patient interactions, inquiries, and appointment details accurately
- Follow communication “scripts” when handling different topics
- Follow established call center protocols, including HIPAA compliance, to protect patient confidentiality
- Handle patient complaints and concerns professionally and empathetically
- Provide basic medical information and directions to patients as appropriate
- Collaborate with clinical and administrative teams to resolve patient issues.
Requirements:
- Minimum of 1 year of experience
- High School Diploma or equivalent is required
- Strong communication and interpersonal skills.
- Proficiency in using call center software and electronic health record (ECW) systems
- Ability to use Microsoft Word basic correspondence
- Knowledge of medical terminology and basic healthcare processes
- Empathy, patience, and a customer-centric approach to patient care
- Strong attention to detail and analytical skills
- Knowledge of healthcare compliance and regulations, including HIPAA
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to type a minimum of 30 WP
About Houston, TX:
Houston is a diverse city with a booming job market in energy, healthcare, and tech. It has no state income tax, an affordable cost of living, and world-class dining and entertainment. Green spaces, museums, and pro sports teams add to its appeal. Whether for career growth or culture, Houston has it all.