What are the responsibilities and job description for the Senior Network Engineer ~ Westford, MA position at US HealthCare Careers?
Seeking a Senior Resident Engineer to be a high-level subject matter expert and trusted advisor for large enterprise customers. This role requires a blend of autonomous technical leadership and hands-on execution to manage the deployment, optimization, and troubleshooting of complex network security products within a customer’s environment.
Key Responsibilities
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Technical Advisory: Provide expert guidance to customer operational and design staff on network security products and sales strategies.
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Incident & Problem Management: Diagnose and resolve complex technical issues, replicate configurations in lab environments, and track/escalate software defects.
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Security Operations Support: Assist customer security teams with attack mitigations, including pre-attack preparation, live assistance during attacks, and post-attack reviews.
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Deployment & Optimization: Lead software upgrades, perform system tuning, and develop "Method of Procedure" (MOP) documentation for maintenance activities.
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Knowledge Transfer: Deliver technical workshops and presentations to customer staff and collaborate with internal engineering and product management teams.
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Documentation: Generate customer-specific technical documentation and report on the functional requirements of installed solutions.
Qualifications & Technical Skills
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Education: Bachelor’s degree in CS, EE, ECE, or a related field.
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Experience: 5 years in service delivery or technical support within telecom and routing environments.
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Networking Expertise: Deep knowledge of TCP/IP, BGP, MPLS, and Routing. Experience with NetFlow is highly desirable.
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Security Domain: Proficiency in network security protocols (HTTP/S, SSL/TLS, DNS, VPN, IPSEC) and DDoS mitigation techniques.
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Systems & Tools: * OS: Intermediate to advanced Linux/Unix/Solaris administration.
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Analysis: Expert packet analysis and debugging using Wireshark/Tshark.
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Monitoring: Familiarity with SNMP and tools like SolarWinds or MRTG.
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Soft Skills: Strong interpersonal communication skills and the ability to work independently in a high-accountability environment.
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Travel: Ability to travel to customer sites and international corporate events as required.