What are the responsibilities and job description for the Membership Manager position at US Fitness Holdings?
Job Requirements
Join our energetic club team and lead the member experience! As a Membership Manager you’ll keep members happy, drive consistent membership enrollment, and help manage day-to-day club operations. You’ll provide tours, convert prospects — all while delivering the Ultimate Fitness Experience.
What you’ll do:
- You’ll build strong relationships, guide members through tailored onboarding, and proactively follow up to ensure they’re making progress and staying engaged
- Recruit, convert, and retain members to meet monthly membership goals
- Host tours, convert prospects, and ensure successful onboarding
- Generate local leads and support club marketing
- Track leads, appointments, and referrals in our CRM
- Maintain high standards for member service, safety, and club appearance
- Lead from the Front and help with day-to-day club ops
What we're looking for:
- High school diploma or GED required
- CPR/AED certification (or willingness to obtain within 30 days)
- 2 years sales experience preferred
- Strong communication, sales, and people-management skills
- Organized, punctual, and customer-focused with a friendly, professional presence
- Comfortable with basic computer systems (MS Office, CRM/sales tracking)
- Willingness to work flexible hours (including weekends and evenings)
Why you’ll love it
- Be part of a fun, fast-paced team dedicated to member success
- Opportunities to grow into leadership roles across our expanding club network
Benefits & Perks:
- Complimentary club membership guest privileges
- Discounts on training, spa services, programs, and apparel
- Employee referral bonus
- In-house Certification Continuing Education
- Full-Time Only: Medical, dental, vision, life insurance, 401(k), and paid time off
US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
