What are the responsibilities and job description for the EZ Entry Technical Support Analyst position at US Equestrian Fed?
Under the direction of the EZ Entry Technical Support Lead, the EZ Entry Technical Support Administrator supports competitors, participants, competition organizers, USEF Staff and anyone else using EZ Entry, to provide timely support while competitions are in planning, progress, and post-competition processes.
Duties and Responsibilities:
- Answer calls and emails to support USEF system users and products.
- Solve problems, troubleshoot issues, query the database, make manual data updates, and aid in competition setup/permissions.
- Provide input for bug fixes and feature improvements.
- Work independently and escalate issues to developers when necessary.
- Perform quality assurance on development work.
Required, Knowledge, Skills & Abilities:
- Associate’s degree or equivalent experience, 2 years of work experience.
- Ability to work well under pressure and build trust with customers even when there are issues.
- Ability to quickly learn new software systems and processes.
- Experience working on or with a software team is desired.
- Ability to troubleshoot software including writing bugs, tasks with appropriate error messages and screenshots.
- Ability to learn to write SQL statements to troubleshoot issues.
- Ability to audit for, recognize, and correct bad data.
- Ability to prioritize and make good decisions with given constraints.
- Attention to detail.
- Capacity to multitask and prioritize.
- Excellent Organization Skills.
- Willingness and ability to travel occasionally, approximately 1-2 times a year, as needed.
Education and Experience:
- High School diploma or equivalent required.
- Some college preferred.
- Two years clerical or customer service experience preferred.
- Basic information technology experience preferred.
- Training, management, or leadership experience preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 10 pounds and occasional lifting and/or moving up to 25 pounds. (Anything over 25 pounds requires a two-person lift)
US Equestrian is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, national origin, disability status, marital status, protected veteran status, or any other characteristic protected by law. We strongly encourage applications from black, indigenous, and people of color, immigrants, women, people with disabilities, members of the LGBTQIA community, and other underrepresented and historically marginalized groups.