Logistics Channel operation Supervisor (Bilingual English and Chinese)

Job Summary

We are seeking a results-driven and operational Logistics Operations Supervisor to join our team in Monroe Township, NJ. In this role, you will oversee daily regional logistics fulfillment, lead outbound operational workflows, track line-haul/last-mile performance, and direct carrier pickup coordination. You will manage daily execution, enforce standard operating procedures (SOPs), and lead problem-solving efforts with warehouse teams, truck dispatchers, and 3PL partners to ensure seamless, high-efficiency logistics delivery.

Key Responsibilities

• Regional Logistics & Fulfillment Oversight:
• Supervise and streamline daily regional logistics operations and outbound fulfillment workflows, ensuring high stability, efficiency, and compliance with SOPs.
• Coordinate with warehouse management and carrier leadership to optimize order dispatch, container drayage, and carrier pickup schedules.
• Carrier & Fleet Operations Management:
• Act as the senior operational contact for local trucking dispatchers, 3PL partners, and carrier terminals.
• Direct and monitor carrier pickup schedules, smooth cargo transfers, and reliable last-mile handoffs.
• Milestone Tracking & SLA Monitoring:
• Oversee end-to-end tracking for in-transit shipments across all key logistics nodes, proactively identifying and resolving potential bottlenecks or transit delays.
• Enforce strict SLA adherence and maintain performance benchmarks across all outbound channels.
• Data Integrity & Systems Management:
• Ensure high accuracy and timely updating of logistics ledgers, operational reports, and system records (WMS/TMS).
• Oversee shipment volume auditing, manifest verification, and tracking logs to maintain complete data integrity.
• Exception Management & Operational Closure:
• Lead the resolution of complex operational contingencies, transport exceptions, damaged shipments, or delivery delays, ensuring rapid root-cause analysis and closed-loop fixes.
• Implement operational controls and preventative actions to reduce future delivery disruptions.
• Logistics Supplies & Resource Planning:
• Oversee the inventory management, budgeting, and replenishment of shipping materials, packaging supplies, and turnover equipment (e.g., pallets, labels, dunnage).

Qualifications & Requirements

• Work Experience: 1–3 years of experience in US local logistics operations, overseas warehouse management (3PL/FBA), freight forwarding, or trucking dispatch with supervisory or team lead exposure.
• Operational Leadership: Proven ability to supervise outbound warehouse workflows, last-mile carrier pickup protocols, and terminal/drayage operations.
• Problem-Solving & Critical Thinking: Strong leadership in handling logistics emergencies, resolving operational bottlenecks, and enforcing execution discipline.
• Data & Process Proficiency: Detail-oriented with strong organizational ability; experienced in managing logistics databases, reports, and WMS/TMS software.
• Communication Skills: Excellent bilingual communication skills (English and Mandarin) to effectively align with domestic teams, overseas stakeholders, warehouse staff, and external partners.

Preferred Qualifications

• Prior supervisory experience in FBA / 3PL warehouse environments or carrier pickup dispatch operations.

Pay: $65,000.00 - $81,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Professional development assistance
• Retirement plan
• Vision insurance

Experience:

• 3PL: 1 year (Required)

Language:

• Chinese (Required)

Work Location: In person

Salary : $65,000 - $81,000