Accounts Payable Dispute Resolution Specialist

Empower your Future at the Nation's Largest Independent Electrical Distributor!

At U.S. Electrical Services, Inc. (USESI), we combine over 100 years of expertise, $150M in inventory, and the power of 2,000 dedicated employees across 150 locations to deliver excellence every day. As a family of 14 regional businesses, we thrive on innovation and teamwork, empowering our people to shape the future of the electrical industry.

USESI, is looking for a motivated and enthusiastic Dispute Resolution Specialist to join our team. This position will be located in our Middletown, CT location.

Position Type: Hybrid

About the Role

We're launching a dedicated dispute‑resolution function within the Accounts Payable organization. You will own the end‑to‑end lifecycle of vendor invoice disputes, chargebacks, unbilled returns, and credit balances—triaging issues, digging into root causes, negotiating directly with vendors, and closing the loop quickly and professionally.

Key Responsibilities

• Chargeback research & resolution – investigate vendor debit memos; substantiate, dispute, and recover funds as appropriate.
• Unbilled returns management – track product returns and ensure timely issuance of credit memos.
• Monthly statement reconciliation – compare vendor statements to Eclipse data, flag missing/duplicate items, determine root cause, and drive posting or corrective action.
• Unreconciled receipt cleanup – analyze old un-billed items where inventory has been received or returned with no vendor receipt. Process write‑offs in line with company policy.
• Credit‑balance recovery – work through vendor credit balances and secure refunds or apply credits to open invoices.
• Maintain vendor master data – update vendor contact information and working with vendors to ensure they have the correct contact for invoice delivery. Vendor cleanup to ensure there are no duplicates or active vendors not in use.
• Cross‑functional coordination – partner with Procurement, Receiving, Inventory Control, and Accounting to resolve recurring issues and improve upstream processes.
• Process improvement – draft/refine SOPs, always be looking for better systems and processes to improve the Accounts Payable process flow
• Other tasks and Projects assigned

Required Qualifications

• 3 years in Accounts Payable or Receivables, vendor relations, or similar finance operations role
• Advanced Excel (XLOOKUP, VLOOKUP, pivot tables)
• Working knowledge of inventory flows and 3-Way matching
• Strong negotiation skills with external vendors and internal stakeholders
• Ability to work independently to prioritize urgent items
• Ability to multitask, prioritize, and deliver in a high‑volume environment

Preferred Extras

• Associates degree or higher preferred
• Hands‑on experience with Epicor Solar Eclipse (or comparable ERP/AP module)
• Experience with JIRA or another ticketing/workflow system
• Experience with automated Account payable invoice systems

Benefits:

At USESI, we believe that our benefits should make a difference—to you, your job, and the life you lead outside of work. We are dedicated to supporting our most valuable asset, our employees!

Full-time employees are eligible for the following comprehensive benefit plan:

• Medical, Dental, Vision, Rx coverage
• Paid Parental Leave
• TeleMedicine
• Matching 401(k)
• Company-paid Life Insurance (AD&D)
• Supplemental Life Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Choice of Voluntary Benefits including identity theft

It is the policy of USESI and its affiliates to consider applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, or any other legally protected status.

USESI is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job, please contact the Human Resources department at hrecruiter@usesi.com.