Quality Manager

POSITION SUMMARY

The Quality Manager leads the facility’s quality assurance and quality control programs. This position is responsible for maintaining customer and applicable regulatory compliance, overseeing the Quality Management System, reducing product defects, and driving continuous improvement.

The ideal candidate is a hands-on, floor-oriented leader who works closely with employees and managers to build a strong culture of quality and accountability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead the facility’s quality programs in compliance with applicable regulatory, company, customer, ISO, and AIB requirements.

• Develop, maintain, and implement quality policies and procedures that support consistent product quality and continuous improvement.

• Maintain a visible presence on the production floor, identify quality concerns, and work with management to implement timely corrective actions.

• Own and maintain the Quality Management System, including ISO 9001 requirements, internal and external audits, document control, and corrective action processes.

• Oversee first-piece and in-process inspections, Certificates of Analysis, change orders, nonconforming materials, and hold-and-release processes.

• Conduct quality inspections, process audits, and employee training on quality standards, inspection methods, and applicable procedures.

• Lead investigations of customer complaints, product defects, and other quality issues; complete root-cause analyses and verify the effectiveness of corrective and preventive actions.

• Maintain calibration records, inspection reports, audit records, training documentation, and other required quality documentation.

• Monitor manufacturing processes and performance trends to reduce defects, waste, rework, and customer complaints.

• Respond to customer quality concerns and coordinate with operations, customer service, and other departments to provide timely, effective resolutions.

• Monitor supplier performance, communicate quality deficiencies, coordinate corrective actions, and conduct supplier audits when necessary.

• Establish and report quality performance measures, communicate results to leadership, and recommend resources necessary to achieve facility quality goals.

• Supervise, train, and develop quality personnel while promoting employee involvement and accountability at all levels.

• Coordinate customer and certification audits, track findings, and ensure timely completion of corrective actions.

• Perform other duties as assigned based on operational and business needs.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Quality Management, Engineering, Manufacturing, or a related field preferred. Equivalent relevant experience may be considered.
• At least five years of progressively responsible quality experience in a manufacturing environment.
• Leadership or supervisory experience preferred.
• Experience in corrugated packaging, printing, displays, paper converting, or a related manufacturing industry strongly preferred.
• Experience with Quality Management Systems, ISO, AIB, regulatory audits, incident investigations, and corrective-action processes.
• OSHA 30-hour certification or the ability to obtain it within an established period preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong knowledge of OSHA requirements, manufacturing safety practices, quality systems, process controls, and continuous-improvement methods.
• Ability to interpret regulations, customer specifications, audit standards, and technical documentation.
• Strong leadership, communication, organization, problem-solving, and root-cause analysis skills.
• Ability to influence employees and managers, lead change, and hold others accountable without relying solely on formal authority.
• Proficiency with Microsoft Office and the ability to learn company systems used for reporting, training, and document control.
• Ability to handle confidential information and respond outside the regular schedule when serious safety, environmental, or customer-quality issues arise.

PHYSICAL DEMANDS

• The employee is regularly required to stand, walk, sit, talk, and hear and may frequently reach, push, pull, stoop, kneel, crouch, crawl, or climb. The position requires the ability to move throughout an active manufacturing facility and inspect equipment and work areas.
• Specific vision requirements include close, distance, color, peripheral, and depth perception and the ability to adjust focus. Reasonable accommodations may be provided to qualified individuals with disabilities.
• WORK ENVIRONMENT
• This position works in both office and manufacturing environments. The employee may be exposed to moving machinery, elevated noise levels, heat, humidity, fumes, airborne particles, vibration, and elevated work areas. All required safety procedures and personal protective equipment must be followed.