What are the responsibilities and job description for the Supervisory Veterans Service Representative (VSCM) position at US Department of Veterans Affairs?
The Veterans Service Center Manager (VSCM) is responsible for the administration and management of the Veterans Service Center providing information and assistance to Veterans and their dependents regarding Veterans' rights and benefits under laws administered by VA and other agencies. The VSCM is responsible for directing and supervising the administration, control, and direction of VA 's compensation and pension programs through a team of Service Center Supervisors. EDUCATION: There is no educational substitution at this grade level. RESPONSIBILITIES: Specific duties include:
Responsible for the administration and management of the Veterans Service Center providing information and assistance to Veterans and their dependents regarding Veterans' rights and benefits under laws administered by VA and other agencies.
Participates in the formulation of policies, development of human resources, staff development, fiscal planning, and program evaluation of the Service Center.
Coordinates functions with other divisions and service organizations that have an impact on the processing of Veterans claims.
Responsible for direct supervision of Service Center coaches and, through them, assigned personnel.
Recommends selections, prepares performance ratings, reviews serious disciplinary actions, hears and resolves grievances, and makes recommendations for incentive awards and/or promotions involving personnel under his/her jurisdiction.
Responsible for the quality of service to Veterans and beneficiaries as related to the rating activity, including determinations of quality level and taking positive supervisory steps to correct deficient quality.
Ensures equal employment opportunities for all Service Center employees.
Assumes responsibility for budgetary controls and expenditures of fund allocation for the Division.
Provides timely responses to Congressional, White House and other special inquiries concerning VA benefits.
Work Schedule : Full time, Monday through Friday, 7:30AM-4:00PM
Compressed/Flexible: NotAvailable
Telework : Not Available
Virtual: This is not a virtual position.
Position Description/PD# : Supervisory Veterans Service Representative, 37979A
Relocation/Recruitment Incentives : Not Authorized
Financial Disclosure Report: Not required
Bargaining Unit: No QUALIFICATIONS: To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/25/2026.
TIME-IN-GRADE REQUIREMENT : As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.
For a GS-14 position you must have served 52 weeks at the GS-13 .
If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 (or higher).
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience as described below:
GS-14 Grade Level:
Specialized Experience: You must have one year of specialized experience equivalent to the GS-13 level or higher.
Specialized experience is defined as: A thorough knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of Veteran's benefits and a comprehensive and thorough knowledge of state, federal and local benefit programs in order to be able to explain them, both orally and in writing, to individuals of all educational backgrounds.
Volunteer Experience : Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements :The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ . SALARY: QuantitativeValue EMPLOYMENT TYPE: Other