Supervisory Veterans Service Representative (Assistant Coach)

The incumbent is the full alter ego of the Coach performing the duties of that position in the absence of the Coach or sharing those responsibilities on a daily basis. This includes ensuring the continuity of team supervision. This position is the assistant supervisor of one of the teams located within the Veterans Service Center, BEST Division, or Pension Management Center (PMC) EDUCATION: There is no educational substitution at this grade level. RESPONSIBILITIES: The Supervisory Veterans Service Representative (Assistant Coach) is an integral part of VSC, BEST, or PMC supervisory team.

Typical duties include, but are not limited to:

- Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis.

- Ensures that the team's quality and timeliness of service meets performance indicator goals.

- Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.

- Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.

- Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation.

- Monitor leave balances, approve/deny leave, and certify timecards.

- Run production and workload reports.

- Communicate with senior management.

Work Schedule: Monday - Friday, 8:00 AM - 4:30 PM.

TELEWORK ELIGIBLE: Not Authorized

Virtual: This IS NOT a virtual position.

Position Description/PD#: Supervisory Veterans Service Representative (Assistant Coach), 02102A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Bargaining Unit Position: No QUALIFICATIONS: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/03/2026.

TIME-IN-GRADE REQUIREMENT : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

For a GS-12 position you must have served 52 weeks at the GS-11.

If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 12 (or higher) and the promotion potential of your current position must be at least GS-12.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience as described below:

GS-12 Grade Level:.

Specialized Experience: Specialized Experience is defined as performance of technical assignments affecting the entire field of VA's compensation and pension (C&P) benefits programs. These assignments would have required interpretation of the full range of C&P laws and regulations, to include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Experience may have been gained as a VSR Authorizer, RVSR, AQRS or DRO. Examples of specialized experience would typically include, but are not limited to:

Quality assurance or auditor functions related to claims processing and benefit determination.

Adjudication and authorization of compensation, pension, and claims.

Determination to reconsider claims appeal cases and preparation/presentation of such cases

To qualify for the Supervisory Veterans Service Representative (Assistant Coach), GS-0996-12 position you must have at least one year of full-time specialized experience comparable in scope and responsibility to the GS-11 grade level in the Federal service obtained in either the public or private

sectors providing quality assurance or auditor functions related to claims processing and benefit determination; adjudicating and authorizing of compensation, pension, and claims; providing determination to reconsider claims appeal cases; and preparing presentations to reconsider claims

appeal cases.

Volunteer Experience : Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements :The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ . SALARY: QuantitativeValue EMPLOYMENT TYPE: Other