Supervisory Program Specialist (Health Benefits)

This position is located within Health Administrative Service (HAS) at VA Long Beach Healthcare System (VALBHS). The purpose of the position is to perform programmatic and supervisory duties to ensure the efficient and effective provision of health care services to patients accessing care at Tibor Rubin VA Medical Center and its Community Based Outpatient Clinics (CBOC). One (1) open positions located at Long Beach.

Welcome to VA Long Beach

Tibor Rubin - History EDUCATION: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/ . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html . RESPONSIBILITIES: Perform the following duties and responsibilities:

Responsible to ensure accurate, timely and consistent data is entered into the Medical Center database.

Establish in-depth training to ensure that HAS and other identified Medical Center staff are educated and accountable for data management.

Coordinate the collection of data concerning patient care activities, makes computations as required and report monthly, quarterly or annually to management.

Prepare draft correspondence in response to inquiries from veterans, Congressmen, Senators, Veteran Services Representatives, and other individuals.

Maintain contact with clinical personnel and other staff in various clinic settings to resolve delays and misunderstandings in the medical administrative aspects of providing medical care.

Assist in orienting and advising physicians, residents and interns in VA regulations, policies and procedures on patient care medical administration matters and serves as a Team Advocate when current policies impair efficient and effective patient care.

Assist the Healthcare Groups and Services in the development of policies and procedures for workload management.

Apply a strong working knowledge with eligibility criteria for many different areas, such as, prosthetic devices, medications, dental care, outside referrals and any special procedure, which may be necessary or requested.

Inform employees about the policies, procedures and practices of management as they relate to the work of the work areas.

Apply a comprehensive knowledge of all service activities and operations and is able to direct and conduct the activities of this position.

Responsible for assuring that staff update all demographic information on each patient that checks in by utilizing the pre-registration menu as well as gather insurance information either by using the insurance scanners or copying the insurance cards.

Review work in progress or upon completion and spot checks work as deemed necessary to assess the quality and quantity of work produced by each employee.

Work Schedule: Monday - Friday 7:30am - 4:00pm

Telework: not available

Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Program Specialist (Health Benefits) / PD021320

Relocation/Recruitment Incentives: not authorized

Financial Disclosure Report: Not required QUALIFICATIONS: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/18/2026.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

You may qualify based on your experience and/or education as described below:

Grade-9 Level:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Interpreting rules and regulations, determining if presenting patients meet established, VA directives, monetary benefits, travel regulations, medical information, Healthcare System policies, patient care, monitor patient enrollment, Healthcare eligibility. (must be in resume) OR,

Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have master's or equivalent graduate degree. OR, 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.

Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education.

You will be rated on the following Competencies for this position:

Administration and Management, Health Informatics, Health Information Exchange, and Information Management

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work requires significant movement throughout the Healthcare System with the occasional requirement to lift objects such as suitcases, clothing, or medical charts. Work is typically performed in an adequately lighted and climate controlled office. May require occasional travel. Work is accomplished in a busy, generally congested office area. The AOD routinely goes to most sections and buildings, including offices, clinics, wards, laboratories and the morgue.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ . SALARY: QuantitativeValue EMPLOYMENT TYPE: Other