Program Analyst

This Program Analyst is assigned to the office of the Chief, Environmental Management Services (EMS), and functions as the administrative official with responsibilities that reach into all organizational elements of the service. Also responsible for the Quality Assurance Program encompassing all functions and programs for which EMS is responsible, and responsible for monitoring all aspects of the Sanitation Section, Pest Control, and Linen Section to include personnel protective equipment. EDUCATION: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/ . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/ . RESPONSIBILITIES:

Major duties include, but not limited to:

Embraces and upholds the guiding principles of the VA health care system, performing all assigned duties in a manner that promotes quality achievement, outstanding customer service, and a work environment fully committed to serving Veterans.

Actively supports the team concept by contributing to team initiatives, functioning as a collaborative team player, and continuously seeking ways to improve the effectiveness of team efforts.

Works closely with the Chief and Assistant Chief, Environmental Management Service (EMS), to coordinate EMS functional activities with the overall medical center mission and operational priorities.

Prepares evaluations and establishes monitors for external reviews; coordinates EMS input and follows up on multidisciplinary evaluations to ensure timely and complete responses.

Reviews patient satisfaction surveys and customer complaints on a recurring basis and prepares related quality assurance reports, including VACO non-recurring environmental quality reports.

Serves as the Training Management System (TMS) Coordinator for EMS and as Alternate ADP Coordinator; develops, updates, and delivers instruction across a wide variety of well-established subject-matter areas using diverse teaching methods and tools to meet student learning needs.

Collaborates with Infection Control Coordinators to ensure training and operational practices adhere to guidelines for Healthcare-Associated Infections (HAIs); ensures EMS SOPs and policies remain current, accurate, and compliant.

Designs, develops, and conducts special studies for data collection and analysis, including comparative cost reports across Medicine, Surgery, Psychology, Extended Care, and other elements for VACO ECI reports; tracks and reports data required for VACO waste management and GEMS reports.

Serves as the Contracting Officer's Representative (COR) for outside contracts, evaluating contractor performance for compliance with specifications and services rendered; integrates quality assurance requirements into employee performance standards, coordinates performance evaluation inspections with service supervisors, and develops/maintains a computer tracking system to record inspections, competency questions, and other performance evaluation data, providing periodic documented analysis to the Chief and/or Assistant Chief.

Work Schedule: Monday - Friday, 7:00am to 3:30pm (Subject to change based on the needs of the agency.)

Virtual: This is not a virtual position.

Position Description/PD#: Program Analyst/ PD04422

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized QUALIFICATIONS: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/03/2026.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

Performed assigned duties to support continuous quality improvement, exceptional customer service, and the maintenance of an organizational culture dedicated to serving with dignity, respect, and excellence.

Reviewed patient survey results and customer complaints on a monthly basis.

Identified trends and areas for improvement, and provided summary findings to leadership to support quality improvement and enhanced experience.

Applied a variety of tracking methods and tools to ensure accurate monitoring and reporting of program operations.

Demonstrated proficiency by completing prescribed hands-on and on-the-job training with proper training materials within specified timelines set by the supervisory chain. OR,

Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree, 2 full years of progressively higher level graduate education leading to such a degree or an LL.B. or J.D., if related. (Transcript Required). OR,

Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first year (18 semester hours) may be used to qualify applicants for the GS-09 level. (Transcript Required).

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ . SALARY: QuantitativeValue EMPLOYMENT TYPE: Other