Management and Program Analyst

The incumbent reports to the Chief, Health Administration Service (HAS), and serves as the integrator that coordinates the business process and software functions. The primary function of this position is to ensure the business process is in place to support the implementation of new and updated information technology systems. Additionally, the incumbent provides training on other service packages as they relate to the business office process. EDUCATION: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/ . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/ . RESPONSIBILITIES: Thorough understanding of VHA and VISN organization, goals, objectives, healthcare delivery systems, healthcare trends, health maintenance organizations, VHA Healthcare policies and procedures, the Joint Commission (JC) standards and the interrelationships among such programs in order to analyze and evaluate the effectiveness of various recommendations.

Researches and analyzes complex and critical data and makes recommendations for identifying discrepancies and improving data management processes based on the analysis of the data

Develops and maintains a variety of databases, conducts statistical analysis and generates a variety of reports

Develops, implements, coordinates and maintains a tracking system of analysis of productivity metrics

Prepares and/or reviews reports involving trend analyses and ensures follow-up in program areas

Develops background and management options available to deal with complex system planning and implementation problems

Ensures that applications and reports are complete, that all technical requirements are met, and all implementation requirements are accurately identified

Performs a wide range of non-routine program and administrative functions that are essential to the program

Reviews materials with regards to compliance with standards of external bodies and accrediting agencies

Analyzes data, identifies trends and communicates concerns or issues

Communicates with various groups, services and teams to gather information, discuss recommendations and coordinate improvement activities

Provides support for compliance, process improvement and training activities; and

Performs other related duties as assigned.

Work Schedule: Monday-Friday 7:30am-4:00pm or 8:00am -4:30pm

Compressed/Flexible: Not Available

Telework: Not Available

Virtual: This is not a virtual position.

Position Description/PD#: Management and Program Analyst / PD016520 QUALIFICATIONS: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/26/2026.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

To qualify for this position at the GS-9 level, you must meet one of the following requirements:

Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of this position.

Specialized experience performing analytical work using qualitative and quantitative techniques involving both administrative and clinical data; analyzing and measuring the effectiveness, efficiency, and productivity of administrative and technical programs; utilizing data analytic tools for data mining; utilizing computers and applicable databases/software.

NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.

~OR

~ Education: Successful completion of a master's degree or equivalent graduate degree or two (2) full years of graduate level education leading to such a degree. in a related field that demonstrates your ability to perform the duties of this position. NOTE: This education must have been obtained at an accredited college or university. If you select this option, you must submit a copy of your transcript with your application. Education cannot be credited without documentation.

~OR

~ Combination: Equivalent combinations of successfully completed graduate-level education (beyond the first year) and specialized experience, as described above, which meet the total experience requirements for this grade level. NOTE: The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do the work of this position. This education must have been obtained in an accredited college or university. If you select this option, you must submit a copy of your transcript with your application. Education cannot be credited without documentation.

Preferred Experience: Data Analysis, Reporting and experience using Microsoft Excel.

You will be rated on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ . SALARY: QuantitativeValue EMPLOYMENT TYPE: Other