Management and Program Analyst

The incumbent serves in VA's Office of Resolution Management, which handles EEO counseling and investigates/processes discrimination complaints VA-wide. Under the Executive Director, manages ORM's technical operations: program activities, strategic planning, performance monitoring, initiative development, and systems requirements. Presents recommendations and alternative courses of action to gain concurrence on decisions affecting ORM. EDUCATION: RESPONSIBILITIES: Duties and responsibilities include but are not limited to:

Consolidates and reviews analytical and evaluative activities, which determine the direction and scope of ORM's program operations, and which impact the quality and consistency of services provided.

Prepares, compiles, reviews, performs analysis, and submits program data required for the review of ORM's Executive Director and other stakeholders. Evaluates and interprets directives and policy instructions for impact on ORM's operations.

Conducts organizational reviews and evaluations; initiates actions to maintain effectiveness, efficiency, and promote continuous improvement in program outcomes.

Prepares assorted memoranda, letters, responses to stakeholder inquiries and other written communications as required.

Exchanges and communicates complex information, coordinates and advises on work efforts and projects, coordinates subordinates and peers to meet deadlines and satisfy both internal and external requirements.

Monitors program accomplishments/progress and identifies actual or potential problem areas, trends, significant program accomplishments, merit and deficiency situations, areas of imbalance or other similar factors.

Work Schedule: Monday through Friday; 8:00 a.m. to 4:30 p.m.

Compressed/Flexible: Available

Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption.

Telework: Available

Virtual: This is not a virtual position.

Position Description/PD#: PD00007A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Permanent Change of Station (PCS): Not Authorized

QUALIFICATIONS: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/26/2026.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to some former Federal employees applying for reinstatement, as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade.

You may qualify based on your experience as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

Identifies inefficiencies in operations to determine the impact on quality of services provided.

Submits program data to the Executive Director and/or stakeholders for review.

Coordinates all aspects of work projects to meet required deadlines.

Provides analytical support for responses provided to other federal agencies regarding VA wide operations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note : Resume must include job title and employer name, number of hours worked per week, start and end dates (including month and year), list of duties and responsibilities for each position held. In addition, if the experience was a federal position, you must list the grade for each position held. Failure to include this information may result in an ineligible rating. A full year of work is considered to be 40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary although some slight physical effort may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .

The Career Transition Assistance Plan (CTAP) provide eligible displacedVA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be found well qualified, applicants must meet the following qualifications:

Possesses mastery of qualitative and quantitative methods for assessing and improving program effectiveness, and demonstrates comprehensive knowledge of VA and government-wide principles, policies, and operations.

Excels in data analysis, technical advising, and administrative operations, consistently providing clear recommendations and solutions to complex organizational challenges.

Adept at communicating with senior leadership, managing competing priorities, and influencing stakeholders, while exercising discretion, initiative, and mature judgment in high-impact situations. Their work directly affects national program outcomes, often requiring coordination across multiple agencies and the ability to resolve significant and controversial issues.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ .

Local Commuting Area: The local commuting area for this position is defined as a radius of 50 miles from Phoenix, AZ. This includes all locations that fall within a 50-mile driving distance from Phoenix, AZ.

SALARY: QuantitativeValue EMPLOYMENT TYPE: Other