Education Service Specialist

WHAT IS TAXPAYER SERVICES (TS)?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in following area(s):
  • TS - Operation Supports, Capital Management & Oversight

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSQualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

SPECIALIZED EXPERIENCE GS-7: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience includes

• Assisting with task analysis, job performance studies, and needs assessments.
• Assisting with the interpretation and application of policies in provided instructional manuals and interactive media field.
• Assisting with the planning of system components, such as computer-based training and complete integrated performance support systems.
• Assisting with presenting findings and recommendations among colleagues and higher management by communicating both orally and in writing.
• Assisting with training systems and computer-assisted training applications, including Integrated Talent Management (ITM), Adobe Connect and/or MS Teams, Technology Enabled Learning, Learning Content Management System (LCMS) and automated systems.
• Assisting with the administration of Kirkpatrick or equivalent frameworks in support of training effectiveness reporting

OR At least one (1) full academic year of graduate education in a related field of study that demonstrates the knowledge, skills and abilities necessary to do the work.
OR Superior Academic Achievement may be met by having a Bachelor's degree, with one of the following: A GPA of 2.95 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.45 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies.
In order to be creditable under this provision, superior academic achievement must have been gained in a curriculum that is qualifying for the position to be filled.
OR A combination of qualifying graduate education and experience equivalent to that described above.

GS-09 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience includes:

• Assisting senior specialists with developing policies in the instructional materials and interactive media field.
• Determining the sources of information, suitability, and educational adequacy of material and methods, including the analysis of previously used course material and evaluations.
• Presenting findings and recommendations among colleagues and higher management by communicating both orally and in writing as it related to customer learning and needs.
• Planning and directing the development of system components, including on-line help and computer-based training and complete integrated performance support systems.
• Analyzes performance support tools and techniques to identify, evaluate, and make recommendations
• Utilizing training systems and computer-assisted training applications, including Integrated Talent Management (ITM), Adobe Connect and/or MS Teams, Learning Content Management System (LCMS) and automated systems.
• Analyzing level 1 and level 2 Kirkpatrick evaluation results to measure knowledge acquisition across assigned training programs

OR Master's or equivalent graduate degree in a related field of study that demonstrates the knowledge, skills and ability necessary to do the work.
OR Two (2) full academic years of progressively higher level graduate education in a related field of study that demonstrates the knowledge, skills and ability necessary to do the work.
OR LL.B. or J.D., if related.
OR A combination of qualifying graduate education and experience as described above.

GS-11 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Specialized experience must include at least five (5) of the following:

• Assisting senior specialists with the organization, technical direction, and the evaluation of learning events, including instructor led classroom and self-paced trainings.
• Participating in interpretation study results and audience performance data to devise/revise education objectives, methods and materials.
• Determining the sources of information, suitability, and educational adequacy of material and methods, including the analysis of previously used course material and evaluations.
• Communicating both orally and in writing to present findings and recommendations, including briefings, correspondence, and project papers to colleagues and managers.
• Utilizes resource management techniques to facilitate, collaborate, and negotiate within local and national functional areas, and various Service-level management.
• Utilizing performance support tools and techniques to direct the development system components including on-line help and computer-based training and complete integrated performance support systems.
• Utilizing training systems and computer-assisted training applications, including Integrated Talent Management (ITM), Adobe Connect and/or MS Teams, Technology Enabled Learning, Learning Content Management System (LCMS) and automated systems.
• Designing and implementing Kirkpatrick or equivalent evaluation strategies for assigned programs synthesizing multiple sourced data into actionable findings presented to training leadership.

OR Ph.D. or equivalent doctoral degree in a related field of study that demonstrated the knowledge, skills and abilities necessary to do the work.
OR Three (3) full years of progressively higher level graduate education in a related field of study that demonstrated the knowledge, skills and abilities necessary to do the work.
OR LL.M. if related.
OR A combination of qualifying graduate education and experience as described above.

PLEASE SEE ADDITIONAL INFORMATION FOR MORE QUALIFICATION INFORMATION.

Education:A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER

Salary : $50,460