What are the responsibilities and job description for the Automation Support Specialist position at US Courts, New York Eastern Probation?
The United States Probation Department for the Eastern District of New York is accepting applications for an Automation Support Specialist. Responsibilities as the Automation Support Specialist include providing automation and helpdesk support for Probation staff and providing technical support in installing and configuring computer hardware and software programs. The incumbent performs routine to moderately complex troubleshooting for hardware and software systems. The ideal candidate must have
Responsibilities:
- Provide information and assistance to court staff via the IT helpdesk. Troubleshoot and provide guidance on technical program problems which can be completed over the telephone. Assist with web access issues. Provide information and assistance to users on applications such as word processing and data entry.
- Act as a technical expert in solving more complex system problems. Provide in-person trouble-shooting assistance with non-routine or more complicated issues which cannot be resolved via telephone.
- Customize programs for local needs. Prepare and maintain documentation on local programs, creating user cheat-sheets or forms, as applicable. Provide end-user training.
- Create user accounts and maintain associated documentation.
- Perform automated tasks, including installing, troubleshooting, repairing, and configuring hardware and software. Test and evaluate new hardware and software prior to installation.
- Provide day-to-day systems backups and verify the validity of data. Maintain an up-to-date computer related inventory, in accordance with policies and regulations. Provide input and recommendations regarding IT related projects.
- Assist with office moves, reconnecting equipment in new locations.
- Perform other duties as assigned.
Salary : $58,169