What are the responsibilities and job description for the Technology Operations Manager position at US Cloud?
The Tech Ops Manager oversees internal IT operations, ensuring performance, reliability, and security. Responsibilities include managing IT staff, maintaining systems and networks, providing technical support, driving improvement initiatives, and managing IT projects. The role ensures compliance with security protocols and collaborates with cross-functional teams to align IT services with business goals.
LMA
Provide leadership, mentoring, and hands-on support to ensure the team’s growth and success.
Drive the evaluation and adoption of new technologies and tools to support the team’s operations and efficiency.
Offer guidance and strategic direction on how to fully leverage Microsoft 365 within the organization to maximize productivity.
IT Operations and Systems Maintenance
Take a lead role in managing and maintaining the core technologies that support the organization's IT operations.
Oversee and manage Azure Active Directory, ensuring it operates effectively and securely.
Provide technical support to resolve issues for both local and remote users, ensuring minimal disruption to operations.
Uptime and Security Commitment Oversight
Ensure that systems and infrastructure are operating at peak performance to minimize downtime and enhance productivity.
Ensure strict adherence to security protocols and policies to protect the organization's systems and data.
IT Asset Ownership
Manage and maintain the organization's IT asset inventory to ensure accurate tracking and optimal use of resources.
Continuous Improvement and Innovation
Continuously seek out new technologies and methods to improve efficiency and effectiveness in vendor support and overall operations.
Assess current IT processes and infrastructure, recommending and implementing new technologies and automation to drive operational efficiency.
Qualifications
Strong leadership skills and development of team talent
Automation of manual processes using PowerShell Scripting
Experience on Microsoft stack (Azure, 365, Windows)
Strong organizational skills
Comfortable in a fast-paced and deadline-oriented
Strong customer service skills
Ability to develop and implement process and team direction
Excellent verbal and written communication skills
Good problem-solving abilities
Experience with ConnectWise
Education and Training
A Bachelor’s degree or equivalent work experience.
US Cloud is an equal opportunity employer, and we value diversity at our company. We do not discriminate based on race, religion, color, national origin, dietary preferences, gender, sexual orientation, age, fashion sense, marital status, veteran status, disability status, or political leanings. Come as you are.