Customer Service/Sales Representative

Position Overview

Trophy Deals is seeking an experienced Customer Service / Sales Representative to join our fast-paced awards manufacturing and sales team. This role requires a highly organized, motivated professional who thrives in a high-volume environment and is passionate about delivering exceptional customer service while driving sales growth.

The ideal candidate will have a minimum of 4 years of experience in a fast-paced customer service or sales environment and the ability to manage multiple customer accounts, quotes, and orders simultaneously while maintaining a high level of accuracy and professionalism.

This position plays a critical role in supporting customers ordering custom awards including rings, medals, trophies, plaques, and promotional items for sports leagues, tournaments, schools, and organizations nationwide.

Key Responsibilities Customer Service & Relationship Management

• Provide exceptional service to customers via phone, email, and text communication
• Build and maintain strong relationships with new and existing clients
• Respond promptly to customer inquiries regarding pricing, product options, artwork, and order status
• Assist customers in selecting appropriate award products for their events
• Maintain consistent follow-up with customers to ensure satisfaction and repeat business

Sales & Account Management

• Generate and manage sales quotes and orders
• Proactively reach out to previous customers and new prospects
• Identify opportunities to upsell or cross-sell additional products
• Meet or exceed individual sales and outreach targets
• Track customer interactions and sales activity within internal dashboards and systems

Order Coordination

• Work closely with graphics and production teams to ensure artwork approvals and order accuracy
• Ensure all orders include complete information, correct artwork, and accurate pricing
• Monitor orders through the production process to ensure deadlines are met
• Communicate production timelines and shipping expectations with customers

Administrative Duties

• Maintain accurate records of customer communications, quotes, and orders
• Update internal sales dashboards and tracking systems daily
• Assist with marketing outreach including email campaigns and prospecting
• Follow company procedures for order processing and documentation

Required Qualifications

• Minimum 4 years experience in a fast-paced customer service or sales environment
• Strong multitasking and time management skills
• Excellent verbal and written communication abilities
• Ability to manage multiple customers, quotes, and orders simultaneously
• High attention to detail and accuracy
• Strong problem-solving skills and ability to resolve customer concerns professionally
• Proficiency in email, spreadsheets, and order management systems
• Ability to work effectively in a team-oriented environment

Preferred Qualifications

• Experience in awards, promotional products, sports leagues, or manufacturing
• Inside sales or account management experience
• Familiarity with custom product ordering and artwork approval processes

Pay: $16.00 - $18.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 3 years (Required)

Ability to Commute:

• Madisonville, TX 77864 (Required)

Work Location: In person

Salary : $16 - $18