Scheduler - On Site

Overview

Performs with direct supervision, entry level aspects of scheduling, including daily, nightly and weekend assignments as defined by the specific needs of the division and in compliance with the guidelines and directives issues by the Board of Directors and Scheduling Committee to include but not limited to, answering incoming calls from surgeon’s staff, hospitals, surgery centers and patients, entering data and maintaining multiple databases. Works with higher level team and/or manager for guidance, training and escalated issues/processes.

Job Highlights

ESSENTIAL DUTIES AND RESPONSIBILITIES: (The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation)

• Able to proficiently navigate the scheduling system, including case entry and reading of the daily schedule.
• Enter and reviews surgical cases in the scheduling system from hospital faxes, surgeon office faxes, incoming phone calls, and online submissions.
• Answers phone calls from patients, facilities, USAP-Indiana providers, and surgeon offices.
• Communicates with AICs throughout the day to facilitate schedule changes to all facilities.
• Coordinates Call Trades between physicians and update the scheduling system.
• Coordinates personnel for evening and weekend call coverage.
• Works at entry level to understand the fundamentals of making a surgery schedule.
• Creates daily summaries and AIC sheets.
• Directs all phone calls to the appropriate departments, including surgery scheduling, pediatric scheduling, pain scheduling, administration, finance and billing.
• Sorts and distributes incoming faxes between all three scheduling departments and the surgery schedulers.
• Files all faxes once entered into scheduling system.
• Performs call trades and sways for providers. Under direction preform call trades and sways for providers.
• Notifies providers of any patient requests.
• Communicate with facilities and surgeon office surgery schedulers through email for various changes and requests.
• Assists to maintain the Daily Manpower log.
• Communicates unique situations which may require administrative action to higher level, or manager as needed.

Qualifications

Knowledge/Skills/Abilities (KSAs):

• High School Diploma, Bachelor’s Degree preferred.
• 1-3 years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of medical practices and terminology.
• Previous Surgery Scheduling experience is preferred, but not required.
• Proficient in Microsoft Office, including Word, Excel and Outlook.
• Experience with a multi-line phone system. Ability to handle a large volume of phone and computer work.
• Ability to read, analyze, and interpret business reports, professional journals, technical procedures, and government regulations.
• Ability to present information and respond to questions from the groups of managers, clients, customers, and the public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to establish and maintain effective working relationships with others.
• Must have a flexible schedule with the ability to work shifts varying daily from 6:30 am to 6:30 pm, including overtime when needed.

*The physical demands described here are representative of those that may need to be met by an employee to successfully preform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Occasional Standing
• Occasional Walking
• Frequent Sitting
• Frequent hand, finger movement
• Use office equipment (in office or remote)
• Communicate verbally and in writing

US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.