Corporate Reception

Summary

The Corporate Reception is the host in the office for colleagues and guests - the dedicated, trusted advisor who can help with accessing site amenities, placing a work request, assistance with conference rooms when they have a VIP in the office or a variety of other items that enhance the experience.

Responsibilities

The Corporate Concierge anticipates needs, paying close attention to the questions and requests that colleagues most often present so that they support their requests and needs.

The Community Manager helps the workplace run seamlessly so colleagues and guests are happy, feel welcome, have an enhanced experience, which allows colleagues to focus their time on their work instead of on administrative issues. This individual ensures that a seamless consistent level of service is provided at every user touchpoint.

Site Management

• Manage a team of three delivering reception, experience and mail responsibilities
• Act as the Get It Done Agent for the site
• Triage all work requests to respective parties
• The single point of contact for Get It Done requests, providing status updates as needed
• Manage all inquiries and issues tactfully and confidently
• Conduct daily site walks to assess site and floor conditions
• Ensure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupied
• Ensure office, kitchenette, and pantry equipment is in good working condition.
• Liaise and work collaboratively with Facilities Coordinator and vendors to support the functionality of the workspace – One Team
• Ensure services are delivered within SLA’s and compliant with applicable laws, rules, and regulations

Task/Responsibilities

• Recruit and onboard new joiners, develop and lead training sessions
• Develop processes and procedures for use nationwide
• Execute monthly business reports
• Work with Client on employee engagement initiatives
• Provide biweekly site tours for new hires, and assist with events as required
• Trusted advisor for all employees and contractors provides connection to site resources, services and amenities
• Consolidate all colleague issues and generate monthly report
• Monitor facilities email inbox where necessary
• Assist with badging process where necessary

Colleague Service & Communications

• Be recognized and identified as the go-to or host of the office
• Greet colleagues, using names when possible
• Visibly engaged and attuned with employees, build meaningful relationships, and develop trusted advisor status
• Share communications collaterals with the JLL team
• Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow-up to ensure questions/requests are answered
• Prioritize urgent issues / emails Provide intuitive workplace delivery, anticipating colleague needs
• Support the Employee Readiness workstream for new hires Onboarding support and Concierge – White Glove Onboarding Program
• Assist soft services program as needed
• Administer workplace policies (clean desk, appropriate use of space, etc.) Additional duties as assigned.

Benefits

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits, include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Compensated for Holidays Worked
• Pay differential for Night Shift Employment

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.