Badging Coordinator

Badging Coordinator

What this job involves –

The Badging Coordinator will provide administrative, receptionist and concierge support duties in accordance with JLL policies & procedures, and, in keeping with the client and Site Facility Manager requirements, assist in achieving Key Performance Indicators and operational targets for the site. They will perform duties with integrity and diligence in a professional manner.

Roles & Responsibilities:

Primary Job Duties

• Provide client support for badge and access inquiries.
• Provide job aids and training materials to site badging contacts, as needed.
• Process and distribute (mail) badges for assigned sites.
• Process additions and removal site approver requests for badge request program.
• Provide site support for new acquisitions that are starting the initial badge production start-up process. This includes communicating process and standards for obtaining photo id badges, provide new site contact with appropriate policies.
• Provide site support for divestures. This includes communicating process and standards for deactivating badges, providing temporary access during transition (if applicable), and maintaining documentation for overall process.
• Conduct inventory and order Office Supplies for Global Security Department
• Conduct inventory and order badge accessories for Badging Center
• Order paper temporary badges
• Maintain and update list of International and US Badging Site Contacts.
• Maintain Badging Center Standard Operating Procedures with Badging Center Lead guidance.
• Process request for those approved to be added to the temporary paper badge authorization list via Taylor Communications. This includes maintaining spreadsheet of Paper Temporary Badge Authorizers.
• Provide back-up badging production support to 3M Center and US West Badging Administrator. This includes taking photos for those needing badges at 3M Center. Provide access responsibilities to new badge holders.
• Provide back-up support on Contingent Workforce Solutions (CWS) Eligible to Return Reviews. This is to identify if there are security notices on returning workers to 3M.
• Provide lamination service of passport id cards for 3M travelers.

Client Relationships

• Proactively develop and maintain client relationships ensuring that expected service levels are achieved.
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service, as reflected by client feedback.
• Support the day-to-day delivery of services on site in accordance with all agreed policies, procedures and contract scope.
• Enhance the client experiences by providing exceptional customer service.
• Any other activities to support JLL and/or site operations, including, but not limited to: moves/reconfigurations, events, safety or sustainability practices Finance / Cost Control / Profitability
• Seek ways to constantly reduce costs and improve operational standards.
• Ensure compliance within delegated financial and contractual authorities.

Leadership/Teamwork

• Actively support an environment of teamwork, co-operation, performance excellence and personal success.
• Participate in the individual performance management program, and personal development planning process.
• Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements and participating in company activities.

Sound like you? To apply you need to be:

• Working Knowledge of Microsoft Offices Tools (Outlook, MS Teams, Word, Excel, SharePoint, Lotus Notes)
• Excellent written and verbal communication skills
• Detail oriented
• Multi-tasking skills (Organized, Time Management, prioritizing)
• Exhibit and practice the highest level of customer service skills.