Underwriter (In Office//Not Remote)

Underwriter

Company: US Alliance Group, Inc. (USAG)

Location: Rancho Santa Margarita, CA 92688 (On-site position)

Job Type: Full-time

Salary: $30.00 - $36.00 (Hourly)

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

About US Alliance Group, Inc. (USAG)

Based in Rancho Santa Margarita, California, US Alliance Group, Inc. USAG is a one-stop-shop merchant service provider in the U.S. delivering the country’s most diverse portfolio of payment processing and financial services. From credit and debit card processing to ACH transfers, gift cards, ATMs, merchant cash advances, consumer lending, and beyond, USAG provides seamless, secure, and cost-effective solutions that empower businesses of all sizes to increase their cash flow, optimize their operations, and enhance their customer convenience.

Through strong relationships with top manufacturers, processors, banks, and network members, we continue to evolve with industry changes to deliver the most innovative payment technologies and become a trusted partner for thousands of merchants across the United States.

We are seeking an Underwriter to evaluate and assess risk for new and existing business, ensuring alignment with company guidelines and profitable objectives. This position offers an opportunity to contribute directly to the company’s portfolio performance while working in a collaborative and fast-paced environment.

About The Role

The primary focus of the Underwriter is to review, analyze, make confident decisions, and recommendations for merchant applications. Analytical thought and attention to detail are imperative as is strong communication with related departments. Underwriters work closely with our Sales Support team to provide a seamless customer experience while ensuring appropriate risk assessment and controls.

Key Responsibilities

As an Underwriter, you will:

• Review merchant applications and determine degree of risk by examining application forms, financials, credit, banking and business history
• Compile complete and concise underwriting packets for merchant accounts including written summaries of risk assessment and evidence of findings
• Validate and verify the legitimacy of the merchant’s business
• Evaluate owner and business financial standing and credit worthiness
• Conduct various KYC checks
• Assess risk by evaluating the merchant’s industry type, transaction volume, average ticket, delivery timeframes, etc.
• Able to handle a broad range of volumes, ticket amounts and standard merchant documentation
• Can analyze a mix of merchant applications in a wide variety of business types
• Resolve discrepancies by utilizing available resources
• Analyze previous processing statements to determine potential exposure
• Assign the appropriate MCC that best identifies the merchant’s product or service
• Make reserve recommendations as needed
• Communicate with Sales and Acquiring Banks
• Conduct periodic reviews on existing merchant accounts
• Ensure internal systems are kept up-to-date with notes, supporting documentation and application updates
• Understand the company commitments to uphold industry standards and how merchants may affect the company both financially and ethically
• Participate in continuing education and stay informed on market and industry trends as it relates to fraud and risk
• Contribute to the success of the team
  
  

Qualifications

We are seeking an Underwriter with the following skills and experience:

• 1-2 years full-time customer service, data entry, credit or risk-based experience preferred
• High School diploma or equivalent – minimum requirement; professional training is a plus
• Must be able to sit for extended periods of time
• Must be a team-oriented individual with a willingness to work all levels of applications with a positive attitude
• Remain calm during escalated issues; not becoming defensive or irritated in stressful situations
• Service-oriented and able to resolve grievances
• Communicate effectively by telephone, email and in group meetings and discussions
• Strong interpersonal skills and confidence interfacing with direct reports, peers, management, customers, and vendors
• Good typing skills: excellent grammar skills required for electronic responses, recording of findings and communication with management
• Ability to follow directions and procedures accurately, to organize facts and figures and present thoughts and ideas in a comprehensive format
• Maintain a high level of productivity in a fast-paced environment
• Basic arithmetic (addition, subtraction, multiplication, division)
• Proficient computer skills with the ability to learn new software
• Must be able to use the phone, calculator, computer, computer printer, fax, photocopier, and other standard office equipment
  
  

Compensation & Benefits

USAG offers a competitive hourly salary and a comprehensive benefits package designed to support our employees:

• Employee Incentives
• Paid Vacation Time
• Medical and Dental/Vision Package
• Simple IRA
• A great work environment where your contributions are valued.
  
  

Application Process

If you are interested in joining our team as an Underwriter, please submit your resume online via Indeed.

• This position is subject to a background check, credit report, and pre-employment drug screening.
• To review US Alliance Group Inc.’s CCPA Employee Notice, please copy and paste the following link into your web browser: https://checkpoint.url-protection.com/v1/r01/url?o=https://usag-inc.com/ccpa-employee-notice/&g=NzI2YWRlZmFiZGI1Y2MzYg==&h=ZDFjYTNlZmU1NTgzMzM5NDkxMDA2MWYyNjYzN2E2YjIyZDI1NWZmMTJlZmJmZGQ5MWNmOTczYjUxMjNkNzg5Yw==&p=Y3AxOnVzYWxsaWFuY2Vncm91cGluYzpjOm86M2Q2ZWRkYjMwYjAyNzk4MGRlYTFiYmEwNGQwNWRhODY6Nzp0OlQ=