Operations Manager

About United Road

United Road is the largest finished vehicle logistics company in North America. We move new and used vehicles for OEMs, dealerships, auctions, and fleet operators across the continent. We do it through company drivers, owner-operators, and thousands of third-party carriers in our Haully network.

Our pillars are simple: Expertise, Partnership, and being Ever-Present for our customers and carriers. This role lives the Partnership pillar every day.

The Operations Manager will assist the Terminal Manager in the supervision of all terminal personnel and processes, and will play a leadership role in ensuring strong operational performance of the terminal.  This role is responsible for the terminal’s day-to-day operations, staff management, customer communication and satisfaction, safety and regulatory compliance, and equipment maintenance.  All functions of this position are critical for the company to maintain a competitive edge and maximize profitability.

Job Duties

• Direct the duties of the staff and supervision of the terminal
• Operate terminal efficiently by analyzing operating costs, equipment utilization, and revenue
• Ensure the efficient and on-time delivery of freight; effectively problem solve customer and delivery issues
• Build and maintain positive and profitable customer and vendor relationships
• Respond to emergency situations
• Advocate and maintain a strong commitment to safety; oversee all safety requirements for terminal including Hours-Of-Service and all DOT requirements, worker injury reports, and accidents
• Gather and disseminate information to terminal and regional leadership as it relates to staffing, inventory, budget, revenue and operational risks
• Establish local procedures to ensure the safety and productivity of all stakeholders
• Review all CSA violations and discipline drivers in accordance with standard directives from the Safety Dept and/or Regional Manager
• Ensure all OEM inventories are accurately reflected in OVISS, and promptly resolve any discrepancies
• Other duties as assigned

Skills Required

• Effective listening and strong communications skills
• Leadership skills
• Data analysis skills
• Excellent customer service and resolution skills
• Relationship building skills
• Highly organized and detail oriented
• Ability to multi-task and prioritize work in a fast-paced environment and handle moderate stress environment
• Intermediate proficiency in Microsoft Word, Excel, Outlook, and Internet
• Proficient company-specific programs
• Ability to remain calm and professional in a stressful environment

Qualifications

• Minimum four years of logistics experience preferably in a trucking environment, or two years of supervisory experience in finished vehicle transportation
• Strong oral and verbal communication skills
• Minimum 2 years of supervisory experience
• Subject matter expert on FMCSA and DOT regulations
• elog experience is a plus

Location: Romulus, MI (this is not a hybrid role)

United Road is proud to offer our full-time employees best-in-class benefits designed to support your health, well-being, and financial security. From comprehensive medical, dental, and vision coverage to generous retirement savings options and paid time off, we provide a benefits package that goes beyond the basics. We also offer unique perks like a zero-dollar-out-of-paycheck medical plan, telehealth, wellness discounts, and employee assistance resources, ensuring that our team is fully supported both at work and in life. These benefits reflect our commitment to attracting and retaining top talent while helping employees thrive every day.

Health & Wellness

• BCBS PPO Medical with Telehealth
• Delta Dental
• NVA Vision
• Company Paid Life and AD&D
• Supplemental Life
• Dependent Life
• Short-Term Disability
• Employee Assistance Program (EAP)
• New Vehicle Supplier Discounts

Financial Benefits

• 401(k) with Company Match

Work-Life Balance

• PTO Program (Vacation, Sick, Personal, Jury, Bereavement)
• 6 Paid Holidays