Cargo Claims Analyst

Description

The Cargo Claim Analyst will support the Risk Management Department in Cargo claims processing, analytical, reporting and record keeping functions. The primary responsibility of this position is to analyze each cargo claim based on investigation findings and documentation to determine claim validity and process for best resolution.  The Cargo Claims Analyst aids the Cargo Claims Supervisor in achieving the department’s goals and initiatives.

 Job Duties

• Manage cargo claims; gather all facts concerning a claim and provide direction to facilitate claim resolution by working directly with Customers, United Road Operational staff, Independent Contractors and 3^rd party carriers, claim adjusters, industry consultants and insurance companies to mitigate losses and ensure claims are resolved in a timely, cost effective manner
• Investigate the nature of the incident, collect all necessary documents, determine claim validity, determine and communicate resolution
• Track and report outstanding claims, determining equitable settlements and managing daily work queues.
• Maintain customer cargo claim aging on assigned accounts within customer guidelines
• Process rebuttals, negotiations, and declinations for claim settlement
• Accountable to achieve quotas and goals as assigned
• Optimize work processes by investigating and employing best practices with a focus on continuous improvement 
• Data analytics with the use of Excel as the department requires
• Support CSI tasks as directed by the Cargo Claim Supervisor

Skills Required

• Ability to succeed in a fast-paced environment and work under pressure
• Proficiency in web-based programs (OVISS, Origami or similar programs)
• Proficient use of Microsoft Products, with emphasis on Word, Excel, Teams and Outlook 
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate information arising from the Claim processing duties
• Adept at queries, report writing and presenting findings
• Ability to exercise good judgement in a variety of situations
• Ability to solve problems and think quickly under pressure
• Effective oral and written communication skills
• Process improvement catalyst
• Demonstrated poise, tact, and diplomacy
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations

Qualifications

• Two years of experience in trucking industry preferred
• Two-year college degree preferred

Qualifications