Patient Access Representative - Mid Cities Float

Under general supervision and according to established policies and procedures, the Patient Access Representative will be responsible for day-to-day administrative functions in support of efficient and effective patient care including patient registration, insurance verification, scanning, faxing, calculation, collection and reconciliation of copayments/co-insurance and scheduling of diagnostic and follow-up appointments. Individual will practice exceptional customer service and answer incoming telephone calls. Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients and families. Maintains confidentiality with patients, staff and guests.

ESSENTIAL JOB RESPONSIBILITIES:

• Greets all patients/clients/visitors in a pleasant and professional manner, determining the purpose of the visit and directing them to appropriate person or department(s).
• Enters patient demographics and secures and scans copy of insurance card(s) and driver’s license. Provides assistance and direction to patients as needed with the completion of necessary forms.
• Confirms insurance eligibility and referral requirements and secures signatures on required forms, including but not limited to, Financial Policy, Consent for Treatment, HIPAA, etc.
• Ensures that all required referrals are secured and attached to the applicable appointment in the Practice Management system.
• Scans and indexes patient documents.
• Informs patients of clinic delays and maintains communication with the clinical area to facilitate appropriate clinic flow.
• Schedules appointments and additional diagnostic testing and consultations as directed by the provider and relays corresponding instructions to the patient.
• Explains financial requirements to the patients or responsible parties and collects copays, copayments and balances due as required.
• Promptly and professionally answers telephone calls. Routes calls and messages appropriately, offering voice mail, paging, or redirection of calls as needed.
• Facilitates patient flow and communicates delays with patients and clinical staff.
• Conduct pre-visit chart preparation, precertification and fax duties as assigned.
• Follows all clinic policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
• Appropriately and courteously screens solicitors for relevance to organization needs.
• Responsible for keeping the reception and patient waiting areas clean and organized.
• Monitors medical office supplies and inventory needs and oversees and maintains office equipment.
• Assists with training activities as needed.
• Maintains accuracy and productivity levels as established by department standards.
• Performs, organizes and streamlines operational tasks to reduce the potential for errors.
• Maintains patient safety and confidentiality at all times.
• Travels as required.
• All other duties as assigned by Practice Administrator or department supervisor.

WORK EXPERIENCE

• Minimum 1-3 years of relevant medical office experience preferred. Preference given to those with Urology experience.

SKILLS

• Standard operation of office equipment including computers, fax machines, copiers, printers, telephones, etc…
• Ability to work in a fast-paced environment and provide exceptional customer service and phone etiquette.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Working knowledge of medical terminology, CPT-9 and ICD-10 coding and familiarity proficiency in insurance knowledge including verifications.
• Computer proficiency and prior experience with Electronic Medical Records preferred.

PHYSICAL REQUIREMENTS

Computer entry requiring dexterity.

• Adequate physical ability including bending and lifting up to 50 pounds and sufficient manual dexterity to perform the requisite healthcare services.

EDUCATION

• High school diploma or GED; some college preferred.