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Patient Access Liaison - Urology
Full Time - 40 Hours - Day Shift
Location: Detroit Campus-2799 W. Grand Blvd Detroit MI 48202
We are seeking a Patient Access Liaison to join our team and play a key role in ensuring patients receive timely access to care. In this position, you will serve as the central scheduling expert for a designated clinical specialty, partnering with providers, referring offices, contact centers, and operational teams to optimize provider schedules and improve the patient experience.
If you are highly organized, thrive in a fast-paced healthcare environment, and enjoy solving scheduling challenges while delivering exceptional customer service, we'd love to hear from you.
As a Patient Access Liaison, you will:
- Serve as the primary owner of the product line master schedule templates across all practice locations.
- Manage and implement all provider schedule changes while maintaining standardized scheduling practices.
- Monitor outpatient provider availability and proactively identify opportunities to improve patient access.
- Collaborate with Contact Center, Regional Practice Operations (RPO), clinic leadership, and providers to optimize scheduling workflows.
- Act as the centralized scheduling resource for patients, referring providers, and internal stakeholders.
- Maintain consistent provider master schedules across the service line to ensure scheduling accuracy and efficiency.
- Coordinate schedule maintenance, provider time-off requests, clinic changes, and template updates.
- Analyze scheduling trends and recommend improvements to maximize provider utilization and patient access.
- Ensure scheduling protocols and procedures are consistently followed across all practice locations.
- Deliver exceptional customer service while responding promptly to scheduling needs and operational priorities.
Required Qualifications
- High School Diploma or G.E.D. equivalent.
- Minimum of three (3) years of experience in a healthcare or business office environment.
- Experience scheduling patient appointments and maintaining provider schedules.
- Strong computer proficiency, including Microsoft Office applications.
- Experience working within a patient scheduling system.
- Excellent organizational, time management, and communication skills.
- Strong attention to detail and ability to prioritize multiple tasks in a fast-paced environment.
Preferred Qualifications
- Associate degree or completion of two or more years of college coursework.
- Experience analyzing and preparing physician schedules.
- Epic electronic medical record (EMR) experience.
- Previous experience supporting multiple providers or practice locations.
The ideal candidate is:
- Organized and detail-oriented.
- A proactive problem solver who can anticipate scheduling needs.
- Comfortable working with multiple departments and stakeholders.
- Skilled at balancing competing priorities while maintaining accuracy.
- Passionate about improving patient access and delivering outstanding customer service.
Why Join Our Team?
You'll play an essential role in improving patient access to care by ensuring provider schedules are accurate, optimized, and responsive to patient needs. Your work will directly support providers, staff, and patients while contributing to an exceptional care experience across the service line.
If you're ready to make an impact through organization, collaboration, and operational excellence, we encourage you to apply today!