What are the responsibilities and job description for the Patient Collections Representative position at Urology Associates of Mobile?
Company Overview:
Our Mission:
Urology Associates of Mobile was founded in 1948 on the idea of providing the highest quality urologic and urologic oncologic care possible, while remembering that we do not just treat the disease state but the person as well. Seventy years later, our physicians and staff still strive to complete this same mission. While our entire team is focused on keeping up-to-date with the latest in urologic and urologic oncologic therapies, treatments, and surgeries to ensure our patients receive the highest quality care possible, we also realize that compassionate care from the registration process to the physician experience is instrumental to the patient experience. Providing optimal care coupled with a compassionate heart is key to our mission as healthcare providers. Our motto is to make the lives of our patients’ better one patient at a time.
Our Vision:
Our vision is to be one of the leading urology practices in our area and surrounding communities. We strive to have a reputation as a trusted, experienced medical practice providing complete accessibility to our patients. To accomplish this, we have three main goals:
1. Ensure that we gain and keep all our patients' trust and confidence.
Our physicians and staff work every day to maintain a respectful, trusting, and innovative environment where we work with our patients to develop the best possible treatment plan customized to their individual needs. We combine innovative technology and innovative treatments with human compassion to create the most effective patient/provider relationship possible.
2. Continue to provide the highest quality healthcare and cutting edge urologic and urologic oncologic treatments.
Our physicians are constantly researching and learning the newest therapies and surgeries available for all types of urologic and urologic oncologic diseases. Our doctors understand that learning never stops and thus they continue to open themselves to new treatment ideas and cutting-edge procedures.
3. Provide value to our community at large.
We at Urology Associates of Mobile understand that there is more that we can offer outside the doors of our practice. That is why a number of our physicians spend their time on a number of worthy causes from providing healthcare to the less privileged in third world countries to researching and teaching new urologic and oncologic therapies that could benefit the many.
We will continue to expand our services and staff in order to meet these goals.
Duties and responsibilities:
1. Using the patient collections module, contact all patients with outstanding balances between 30 and 90 days old. Obtain payment, implement a payment plan or refer the patient to the collections agency by 90 days.
2. Serve as the liaison between UAMPA and the collections agency, providing patient lists and needed information to them for collections purposes.
3. Post all patient payments that arrive though the mail.
4. Research billing inquiries on behalf of patients, determine the plan of action and follow through or direct to the appropriate employee to resolve.
5. Complete closing reconciliation form daily.
6. Answer phone in a timely manner and document all pertinent patient conversations.
7. Perform other tasks as needed or directed by the UAMPA management team.
Minimum Job Qualifications:
1. GED required
2. 3 years of relevant experience required
Job Requirements:
1. Employee must be able to communicate clearly with patients.
2. Employee must be able to keep an organized workflow and effectively manage multiple tasks at one time.
3. Employee must be able to be active and mobile for an eight hour period.
Benefits:
- 40-hour work week (8:00am – 5:00pm, Monday – Friday)
- Competitive salary
- Company paid Short-Term Disability Insurance
- Company paid Life Insurance Policy ($25,000)
- Partially employer covered Health Insurance
- Optional Dental, Vision, Long-Term Disability and Voluntary Life Insurance
- Retirement plan with company match and Profit Sharing
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $25,000