Medicare Specialist

Company Description:

URL Insurance Group is a trusted insurance brokerage dedicated to helping individuals, families, business owners, and insurance agents identify the best insurance solutions to meet their unique needs. The company prioritizes offering personalized support and guidance to promote safety and protection for all clients. At its core, URL Insurance Group is focused on building meaningful relationships and making a difference in people’s lives through superior insurance services.

Job Summary:

This is a full-time, on-site role based in Harrisburg, PA. The primary responsibilities include assisting Medicare agents with product knowledge, customer inquiries, maintaining accurate client records, coordinating communications, and ensuring smooth operational support for agents via face to face, phone, and email. The Specialist will be challenged to find new ways to better support our agent partners and help with efficiencies, resolving any service-related issues.

Duties/Responsibilities:

· Daily agent support by phone and email, to include new agent trainings.

· Develop and maintain lead assistance programs and quick reference guides.

· Research Medicare changes, hot topics, and compile carriers emails for our newsletter and website updates.

· Provides rate quotes and coverage questions.

· Assists with completion of applications and other necessary paperwork.

· Organize AEP opportunities and assign them to our agent partners.

· Read ready to sell reports and provide updated certificate information.

· AHIP annual completion, along with product certification for each Medicare carrier URL offers.

· Assist contracting department as new agents onboard.

· Performs other duties as assigned.

Required Skills/Abilities:

· Excellent communication, interpersonal, and customer service skills.

· Thorough understanding of Medicare products and compliance.

· Ability to clearly explain complex Medicare offerings.

· Proficiency in using technology and CRM systems for administrative tasks

· Organizational and time-management skills to handle multiple priorities effectively.

· Ability to work collaboratively in an on-site team environment with autonomy.

URL Insurance Group is a family owned and operated Field Marketing Organization. We have been in business for over 40 years and specialize in Annuities, Life Insurance, Group Health, Employee Benefits, Pennie, ICHRA and Medicare. We are a growing company; advanced in technology, innovative platforms, and a creative forward-thinking organization. We have a strong, knowledgeable reputation and dynamic team. If you are someone who believes they are a good fit, please apply.

We believe in purpose driven work. There is always a person who wants to feel safer and better protected by what we do, that is why we say we're in the people business. We spend time empowering our staff with special projects and quarterly trainings to build future leaders, as well as thinking up fun ways to engage and build strong connections as co-workers thanks to our Social Committee.

If you are looking for a team of co-workers that feel more like family/friends, this is the place for you. You would join a team of 6 at a company of over 50 servicing over 1200 agent partners (or your new friends).

The hours are Monday thru Thursday 8am-4:30pm and Friday 8am-1pm. We are a fully in-office position.

The position would require the individual to license/contract under URL as LOA and sign a non-compete.