What are the responsibilities and job description for the PRN Patient Care Coordinator position at urgentcareforchildren?
Join Team UC4C – Careers at Urgent Care for Children
Are you looking for a meaningful career opportunity in the medical field? At Urgent Care for Children (UC4C), we are always looking for passionate and dedicated professionals to join our team.
Our clinics are staffed with pediatric-trained medical providers and compassionate support staff who work together to deliver exceptional after-hours care for children. We are proud to provide a supportive, team-oriented environment where both patients and employees feel valued.
The Patient Care Coordinator is a key administrative and front-office partner who creates a welcoming, organized, and supportive experience for patients and families from the moment they enter our clinics. Serving as the first point of contact, this role plays a critical part in ensuring smooth clinic operations, clear communication, and a positive patient experience.
The Patient Care Coordinator works closely with clinicians and care teams to support scheduling, registration, documentation, and day-to-day clinic flow. This role is ideal for someone who is detail-oriented, service-driven, and energized by supporting both people and processes in a fast-paced healthcare environment.
WHAT YOU'LL DO:
- Serve as the primary front desk point of contact, creating a welcoming and professional experience for patients and families
- Manage check-in, registration, and scheduling workflows, ensuring accuracy and efficiency
- Collect, verify, and maintain patient demographic and insurance information in the EMR
- Handle administrative tasks including phone calls, documentation, scheduling requests, and visit preparation
- Collect patient payments, process transactions accurately, and answer basic billing and payment-related questions.
- Communicate and collaborate with clinicians and clinic staff to support smooth clinic operations
- Support patient outreach and follow-up related to scheduling and care coordination needs
- Maintain a clean, organized front-office environment and assist with opening and closing routines
- Provide cross-coverage support, assist with training, and contribute to process improvements as needed
- For PCCs with the clinical qualifications, there is the opportunity to flex up and support the back office as needed
WHAT YOU NEED:
- High school diploma or GED required; additional education or equivalent experience is a plus
- 1 year of experience in an administrative, front desk, customer service, or patient-facing role
- Comfort using computer systems and scheduling platforms (e.g., Microsoft Office, EMR or similar systems)
- Healthcare experience preferred
- Strong organizational skills with the ability to manage multiple priorities and maintain attention to detail
- Clear, professional, and empathetic communication skills — both written and verbal
- Ability to remain calm, flexible, and collaborative in a fast-paced environment
- Experience working with children and families is highly valued
- A proactive mindset with a commitment to accountability, teamwork, and continuous improvement
COMPENSATION & SCHEDULE:
- Clinic hours and shifts vary between the following windows:
- North Alabama Clinics:
- Huntsville & Madison: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm
- Central Alabama Clinics:
- Hoover & Tuscaloosa: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm
- Trussville: Monday-Friday 10am to 6pm; Saturday & Sunday 8am to 6pm
- South Alabama Clinics:
- Daphne: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm
- Mobile: Monday-Friday 10am to 6pm; Saturday & Sunday 8am to 6pm
- Hourly pay rate based on years of experience
- Evening premium pay applies to all shifts beginning at or after 6:00 PM
- Weekend Premium Pay: Eligible for weekend premium pay on all weekend shifts worked.
- Weekend Requirement: Full-time clinicians are expected to work a minimum of four weekend shifts per month.
- Holiday Requirement: Required to participate in holiday coverage, including:
- One enterprise-designated winter holiday
- One enterprise-designated summer holiday
- One designated high-impact holiday
- Holiday Premium Pay: All qualifying holiday shifts are eligible for applicable premium pay.
- PRN-specific expectations:
- Maintain a minimum availability of three shifts per month.
- Work at least one weekend shift per month.
- Work at least one enterprise-designated winter holiday and one designated high-impact day during the applicable period.
- Qualifying holiday and impact-day shifts are eligible for premium pay.
- Maintain a high level of engagement with the organization between scheduled shifts.
- Regularly review company emails, communications, and operational updates to remain informed and connected to the team.
WHAT WE OFFER:
- A collaborative, mission-driven workplace focused on kindness, equity, and service excellence
- Opportunities to grow within an organization that values internal development and career progression
- Supportive leadership and strong cross-functional collaboration
- Competitive compensation including shift differential and premium pay opportunities
- A role where your organizational skills and people-first approach directly impact patient experience and clinic success
Why Work at UC4C?
- A positive, inclusive workplace culture
- Competitive compensation packages
- Full benefits including health, dental, and vision
- Opportunities for professional growth and development
- The chance to make a real impact in the lives of children and families
If you do not see a current opening that matches your skillset, we still want to hear from you. Please email your CV to talent@zarminali.com and let us know how you can contribute to our mission of keeping children healthy and families supported.