General Manager

Urgent Island Restoration is a locally owned, full-service property restoration company based in Honolulu, Oahu. We specialize in water and flood restoration, fire and smoke damage, mold remediation, biohazard cleanup, disinfecting services, and complete kitchen/bathroom remodeling. As a one-stop shop, we partner with trusted experts in flooring and plumbing to deliver seamless, high-quality results.

Our certified team (IICRC, EPA, MICRO) provides 24/7 emergency response, treating every client like family with compassion, efficiency, and no shortcuts. We're committed to our core values of service, honesty, integrity, and excellence, helping homes and businesses recover quickly and safely while restoring peace of mind. With outstanding client reviews highlighting our professionalism, quick response, and exceptional workmanship, we're proud to be a trusted leader in Hawaii's restoration industry.

The Opportunity
We're seeking an experienced General Manager to lead our growing operations and turn the owners' vision into consistent, high-performance execution. Reporting directly to the Managing Director, you'll own day-to-day operations across mitigation, reconstruction/renovation, asbestos abatement, and program work (e.g., Home Depot). This is a hands-on leadership role where you'll drive profitable growth, build strong systems and teams, and ensure projects are delivered safely, on time, on budget, and to the highest standards.

Key Responsibilities

• Lead and develop direct reports, including Project Managers, Renovation Estimator/Manager, Remote Estimators, Administrative Supervisor, and Warehouse Coordinator (with indirect leadership over admins, project coordinators, lead technicians, and helpers).
• Run weekly operations reviews and coach teams for peak performance.
• Track and optimize job profitability, schedules, quality, and client satisfaction.
• Standardize estimating processes and coach remote estimators.
• Conduct regular site walks to maintain schedules and budgets.
• Oversee hiring, training, performance management, and annual reviews.
• Serve as the primary escalation point for priority clients and critical issues.

Key Performance Indicators (KPIs)

• Gross margin by job
• On-time completion percentage
• Change-order capture rate
• Days Sales Outstanding (DSO)

The ideal GM thinks and acts like an owner, fostering a resilient business that thrives through strong leaders and scalable systems.

Qualifications

• Proven experience in operations leadership within restoration, construction, or related industries (mitigation/reconstruction experience strongly preferred).
• Strong track record of driving profitability, team development, and process improvement.
• Excellent coaching, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, emergency-response environment.
• Valid driver's license and ability to visit job sites across Oahu.

Compensation & Benefits

• Competitive base salary commensurate with experience (paid weekly).
• Performance bonus based on percentage of net sales.
• Comprehensive benefits package:
• Medical, dental, vision, and prescription coverage through HMSA or Kaiser plans (100% company-paid for standard policy; upgrades available via payroll deduction). Includes chiropractic, acupuncture, and massage.
• Paid holidays: New Year’s Day, Memorial Day, Labor Day, Thanksgiving, and Christmas.
• 401(k) with company match.

Join a dedicated, client-focused team making a real difference in our community. If you're a strategic leader passionate about operational excellence and team success, apply today!

Pay: Up to $140,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training

Experience:

• Restoration : 5 years (Preferred)

Ability to Relocate:

• Honolulu, HI 96817: Relocate before starting work (Required)

Work Location: In person

Salary : $140,000