What are the responsibilities and job description for the Clinical Manager- Willowbrook position at Urgent Care For Kids LLC?
Description
About the RoleThe Clinical Manager at Care for Kids is a hybrid clinical-administrative leader who keeps the clinic running smoothly every single day. You will split your time between hands-on clinical shifts and critical management responsibilities — from scheduling and staffing to compliance, team coaching, and KPI performance. This role reports directly to the Director of Operations and the Management Team.
How You Are Compensated-Salaried
You will receive a fixed annual salary that encompasses both your clinical and administrative responsibilities, as outlined below:
Clinical Hours – 30 hrs/week Clock in for all scheduled clinical shifts as assigned.
Administrative Hours – 10 hrs/week Administrative tasks may be completed during or outside of your scheduled clinical shifts, offering flexibility in how you manage this time
QualificationsRequired
- Licensed Vocational Nurse (LVN)
- 5 years of lead or management experience in a clinical setting
- Minimum 3-5 year of medical office management experience
- BLS Certification (current)
- Flexible availability: Full-time on-call
Preferred
- Active Texas RN license
- Bilingual: English / Spanish
- Experience with urgent care or pediatric settings
- Familiarity with EMR and online check-in platforms
Clinical ResponsibilitiesThe following hours are always clocked in:
- Work scheduled clinical shifts.
- Support team members during clinical hours or scheduled shifts
- Cover call-ins and fill staffing gaps during scheduled shifts
Administrative ResponsibilitiesScheduling & Staffing
- Receive scheduling requests from team members by the 10th of each month
- Submit draft schedule to HR and Director of Operations by the 15th
- Coordinate with regional Clinical Managers to build a cohesive regional schedule
- Release and distribute final schedules to the clinical team by the 20th
- Maintain FTE requirements; proactively manage staffing to avoid overtime
- Continuously review resumes with the Talent Acquisition Specialist and conduct second and third-round interviews — the hiring process never stops
Operations & Compliance
- Conduct detailed weekly inventory of medical and office supplies; submit orders by EOD every Tuesday based on thresholds and budget
- Complete all Operational reports and provide Operations Director.
- Ensure standards of care are adherence to clinical/operational guidelines.
Team Leadership & Communication
- Hold monthly all-staff meetings covering emergency code review, policy updates, and skills coaching
- Conduct one-on-one coaching with staff members.
Performance & KPIs
- Address patient concerns and reviews, NPS survey scores.
- Identify flow and daily operation issues and bottlenecks.
Care for Kids is an equal opportunity employer. We are committed to building diverse, high-performing teams.